Work Location:

Markham, Ontario, Canada

Hours:

37.5

Line of Business:

Business Management, Strategy & Support

Pay Details:

$59,500 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Operations Performance & Workforce Management (BBOPWFM) team is part of the Operational Excellence and Capabilities pillar in Business Banking Operations. The BBOps Performance & Workforce Management team is responsible for colleague hiring, onboarding, training, and capability development, hiring and reporting, workforce management and performance testing supporting BB Operations. For both Deposits and Credit products.

We are committed to meeting the high expectations and complex needs of our customers, our partners across the Bank, while support our colleagues in the quest to build Better Business Bankers.

3+ years

Post-Secondary; Accreditations in Excel, VBA, Tableau, Power BI, Jira are an asset

Looking for an energetic, self-motivated leader who will represent the business as a subject matter expert on all processes including reporting and analysis affecting operation departments. This unique opportunity will empower you to provide business management related research, evaluation, operational, reporting and analytical support. Reporting to the Team Manager, you will take the lead in interactions with Senior Management across a wide variety of areas in the organization, including CCSC, CMS, SBCC, CCC/BRRIT, BCCO and SBBAR as well as other partners such as Compliance, Governance & Control, BBIS, BB Infrastructure, Data Governance & Analytics. This role will allow you insight to in-depth knowledge of a variety of Business Banking processes and Teams! If you are looking for an opportunity where you can make an impact with your ideas for efficiency and innovation, build your personal brand, while contributing to the employee experience, this is the place for you!

• Provide business management related research, evaluation, operational, reporting and/or analytical support in a timely manner
• Develop and/or prepare applicable business metrics/standard/ad hoc reporting in collaboration with partners and stakeholders for own business management area to help inform or support decisions as appropriate
• Conduct regular, ongoing analysis, evaluation/assessment and review of business performance/processes/ initiatives
• Support the development of presentations/communications and dissemination of information
• Coordinate relevant processes/meetings/events that impact a broad area
• Understand department objectives and contribute by recommending appropriate action to management based on analysis and review of results

• Contribute to various operational activities (e.g. report production, system queries, process mapping, tracking, analysis and procedural support, premises, onboarding)
• Remain informed of emerging issues, industry trends and/or relevant changes
• Adhere to enterprise frameworks and methodologies that relate to business management activities
• Continuously enhance knowledge/expertise in own area and keep current emerging trends/developments and grow knowledge of the business, analytical tools and techniques
• Prioritize and manage own workload in order to deliver quality results and meet assigned timelines
• Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency
• Establish effective relationships across multiple business and technology partners, program and project managers
• Participate in knowledge transfer within the team and business units
• Support Business Continuity Management (BCM) across CCC, BRRIT, SBCC, CCSC, SBBAR, CMS, BCCO and OPWFM, ensuring required documentation, testing and updates are accurate and input plan content and coordinate annual call tree exercises.
• Support OPWFM reporting analysts as guidance resource and secondary check for reviews.
• Support Voyageur/Verint escalations to work with TD Communications team and telecom escalations.
• Tracking/metrics gathering for the BBOPs teams for Privacy and Ops loss internally in regard to action items/coaching for SBBAR/CMS/CCSC/BRRIT/CCC/ SBCC/BCCO.
• Monthly and Quarter Attestations for Share drives, Generic inboxes, asset reporting for CCSC/CMS/BRRIT/CCC /SBCC/BCCO/ OPWFM.
• Primary point of Escalation for Reporting team.

• Provide specialized analysis, nonstandard reporting, and operational support
• Provide guidance/assistance to other team members and internal partners on a broad range of processes
• Carry out work with some complexity, generally requiring short to medium-term focus (weekly/monthly)
• Independently deliver assigned initiatives with direction from management

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet