Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Enterprise Enabling Functions

Pay Details:

$91,200 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

KEY ACCOUNTABILITIES

CUSTOMER

• Manage a team in the execution and delivery of process/ procedure identification/improvement/ maintenance and management initiatives using advanced continuous improvement methodologies
• Build effective relationships with key business partners within and across business units and ensure the delivery of financial and customer benefits to business units
• Ensure ongoing prioritization of project initiatives, direct linkage to respective business unit key performance indicators, and achievement of improvement savings
• Ensure effective communication between team and key stakeholders throughout the execution and delivery of process management/improvement initiatives
• May lead the development of internal standards and procedures
• Support project teams and businesses by continuously developing knowledge in own area
• Keep business leaders and team members informed and up-to-date about the status/ progress, and all relevant information related to day-to-day activities
• May lead/oversee the development of internal standards and procedures

SHAREHOLDER

• Contribute to the development of the business plan, operationalize the plan and deliver on assigned service/functionality
• Work with key business leaders to develop business plan, ensuring the optimal use of resources and leverage TDs operating model to maximize efficiency, effectiveness and scale
• Monitor and communicate effectiveness of strategies, programs, and practices related to own area of accountability
• Ensure programs, policies and practices continue to meet business needs, comply with internal and external requirements, and align with business priorities
• Set the standards for operations and manageability across the business/function
• Proactively identify key business opportunities, research and recommend enhancements/ modifications, develop strategies to achieve recommendations
• Meet standards for productivity and efficiency, implement process improvements, execute on change, supporting adherence, tracking and realizing benefits
• Coordinate activities with partners across the organization, may include HR, Technology, Finance, Risk Mgmt. etc.
• Ensure team operates in compliance with applicable internal and external requirements, and employees comply with Bank and industry codes of conduct
• Ensure appropriate reporting and escalation of issues based on risk profile
• Coach employees to deliver on the business service and operating model
• Lead relationships with business lines / corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements
• Lead or contribute to cross-functional/enterprise initiatives as an organizational/subject matter expert helping to identify risk/provide guidance for complex situations
• Protect the interests of the organization identify and manage risks, escalate non-standard, high risk transactions/activities as necessary
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

EMPLOYEE / TEAM

• Responsible for management of the overall team providing both leadership and guidance
• Set targets and objectives for the team, and deliver results
• Grow team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered
• Lead a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and completed for all employees
• Lead the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner
• Manage employees in compliance with all human resources policies, procedures and guidelines of conduct
• Share knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teams
• Support an environment where team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successes
• Recruit for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
• Establish and foster a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

• Provide people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Lead and manage a team of professionals and overall operation of a diverse group in an area of moderate to high complexity, scope or risk, while growing talent, developing skills and capabilities to achieve career goals, support project / initiative success and achieve business results
• Ensure an integrated approach with other business areas, broader organization, and enterprise as appropriate
• Coordinate and prioritize multiple initiatives and manages resource allocation
• Establish effective relationships with different Stakeholders, Business Sponsors, Executives and LOB
• Provide support and contributes to the overall discipline and strategy for respective areas
• Provides coaching, mentorship and guidance to practitioners, business, executives within area of expertise
• Deep knowledge and understanding of businesses / technology, and organizational practices/ disciplines
• Sound to advanced knowledge of external competition, industry and/or market trends in relation to own function / business
• Focus on short to medium-term issues (e.g. 6-12 months)
• Generally reports to a Senior Manager or executive role

EXPERIENCE & EDUCATION

• •Undergraduate degree or relevant professional certifications, designations, or equivalent required
  •7+ years relevant experience
  •5+ years in IT or relevant experience, 2+ years in IT Asset Management
  •2+ years team leading & people management experience
  •Skill in mentoring, coaching and performance management
  •Organized and Detail Oriented
  •Problem solving ability
  •Good analytical and conceptual thinking skills
  •Relationship management
  •Broad knowledge of IT vernacular, technologies and practices
  •Advanced knowledge of Business Process Management and Continuous Improvement
  •Process and workflow expertise
  •Ability to build processes around tools
  •Implement, configurate and tailor tools to automate processes
  •Skill in using analytical software tools, data analysis methods and reporting techniques
  •Skill in using computer applications including MS Office (including Excel, Visio)
  •Experience using PowerBI
  •Experienced user of Service Now, Jira and Confluence
  •ITIL v3 or 4 foundational knowledge is an asset

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet