Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Analytics, Insights, & Artificial Intelligence

Pay Details:

$91,200 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

CUSTOMER

• Manage teams of Business Insights & Analytics professionals/specialists
• Ensure team collaboration with partners on business problems/issues and provide fact-based analytical advice that aligns to strategy and drives shareholder value.
• Manage escalated client issues or priorities and reach out to appropriate areas to resolve or minimize business problems/issues.
• Apply judgement, discretion and collaborate with internal partners to navigate and resolve ambiguous issues.
• Review and/or contribute on the presentation of insights back to executive leaders / business partners to drive strategic improvement; also responsible for contributing to overall direction of team regarding emerging tools/ techniques/ methods in presenting or visualizing key information.
• Collaborate with business partners to shape and prioritize ad hoc analysis.

SHAREHOLDER

• Leverage data systems and various sources to ensure team is equipped to formulate well defined solutions to solve business problems.
• Ensure team leverages knowledge of data capabilities across the organization to build and deliver on business analytics and insights.
• Oversee the development and ongoing analysis for a business line or functional area employing both internal and external data from various sources.
• Support execution with excellence on key initiatives/programs
• Design effective test and learn for various programs or scenarios.
• Develop business specific plans; ensure work and resources are aligned to support objectives.
• Identify opportunities for business growth within a specific business or function by identifying potential use cases and value drivers.
• Proactively support the identification of issues, trends and opportunities, and bring forward recommendations based on judgment and facts.
• Lead team to prepare framework to succinctly take complex data and translate it into clear and concise recommendations.
• Ensure deep understanding and contribute to the achievement of the business strategy, goals, and objectives.
• Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary.
• Manage oversight process, risk-based identification and monitoring of related risks and regulatory compliance across the supported functions, while ensuring key controls and processes are effectively managed.
• Oversee or lead the facilitation and/or implementation of action / remediation plans to address performance / risk / governance issues.
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts.
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite.

EMPLOYEE / TEAM

• Cultivate and model the Colleague Promise to support colleague growth, and a culture of care; make an impact at work and in our communities by leading with authenticity and supporting well being to represent TD's brand.
• Connect the alignment of colleague's contributions with the TD Shared Commitments
• Build and retain an engaged and diverse team where every colleague and customer are valued, respected, and listened to; committed to a common goal and collaborate to move with speed and get things done.
• Demonstrate inclusive leadership by taking meaningful action with intention to support colleagues and customers across all dimensions of diversity, including those from underrepresented communities, being actively anti-racist, attracting and retaining diverse slate of candidates, nurturing mutual respect, inclusivity of thought and collaboration to drive successful results.
• Recruit, identify strong talent and develop a diverse talent pipeline of qualified workforce to innovate and maximize individual strengths to lead to a better business outcome.
• Enable colleague growth by encouraging colleague development to achieve career and business objectives; ensuring timely motivating appreciation and recognition to all colleagues.
• Enable a continuous learning culture by proactively seeking, listening to and actioning feedback from peers and from colleague listening opportunities to continuously improve the colleague experience and grow your personal leadership.
• Model sharing of knowledge, information, skills, and subject matter expertise among the team; ensure timely management and escalation of issues, and lead collaboration with other functions and teams.
• Lead your team through change and create an environment where teams feel psychologically safe to challenge current practices by modeling resiliency and flexibility, providing direction on changing priorities and empowering colleagues to drive innovation.
• Enable a high-performance culture by setting team targets and objectives, facilitating on-going and proactive feedback/coaching and conducting Quarterly Check-Ins for all colleagues to drive accountability and business results.
• Manage employees in compliance with all human resources policies, procedures and guidelines of conduct.

BREADTH & DEPTH:

• Lead and manage a sizeable team of Analyst professionals and overall operation of a diverse group in an area of moderate risk, complexity or scope.
• Ensure an integrated approach with other business management areas, broader organization, and enterprise as appropriate.
• Deep knowledge and understanding of businesses / technology, and organizational practices/ disciplines.
• Sound to advanced knowledge of external competition, industry and/or market trends in relation to own function / business.
• Focus on short to medium-term issues (e.g. 6-12 months)
• Generally, reports to a Senior Manager or above

EXPERIENCE AND / OR EDUCATION

• •Undergraduate degree
  •7+ years relevant Experience
  •2+ years team leading & people management experience
  •Skill in mentoring, coaching and performance management
  •Organized and Detail Oriented
  •Good analytical and conceptual thinking skills
  •Problem solving ability
  •Relationship management
  •Working knowledge of IT vernacular, technologies and practices
  •Able to work both independently and in a team with minimal supervision in a fast-paced environment; self-starter, curious, and willing to challenge the status quo
  •Skill in using analytical software tools, data analysis methods and reporting techniques
  •Skill in using computer applications including MS Office (including Excel, Visio)
  •Experience using PowerBI
  •Experienced user of Service Now, Jira and Confluence
  •ITIL v3 or 4 foundational knowledge is an asset
  •Project Management Professional (PMP) is an asset
  •Certified Scrum Master is an asset

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet