About Tantalus Systems (TSX: GRID)

Tantalus is a technology company dedicated to helping utilities modernize their distribution grids by harnessing the power of data across all their devices and systems deployed throughout the entire distribution grid – from the substation to the EV charger located behind the meter. We offer smart grid solutions across multiple levels: intelligent connected devices, communications networks, data management, enterprise applications and analytics. Learn more at http://www.tantalus.com/.

Come join us if you’re interested in being part of an entrepreneurial team, solving complex technical problems and delivering innovative solutions that will directly impact the electrification of everything and the decarbonization of our society.

We have operations throughout the United States and Canada with offices in Burnaby (British Columbia, Canada), Raleigh (North Carolina, USA), and Norwalk (Connecticut, USA).

This position offers a competitive salary plus variable compensation based on performance targets and business objectives. Tantalus also offers generous benefits, including medical, dental and vision plans, healthcare and dependent care flexible spending accounts and paid time off.

The Opportunity:
Reporting to the Manager, Field Operations Support, the Technical Support Engineer will provide high-quality on-site technical set-up for multi-faceted wireless communication projects that include server, RF, and other hardware components. As a member of our Customer Operations team, you will support our customers by providing expertise in the installation and deployment of the TRUConnect AMI solution, while ensuring Tantalus meets or exceeds customer expectations. When not travelling, you will be aiding our Technical Support team to resolve customer issues through various troubleshooting tools and training. Once familiar with systems and troubleshooting, you will have the opportunity to be placed on a rotating on-call schedule to facilitate critical customer issues after-hours.

Location of Position & Travel Requirements:
This position will be based remotely in or around Houston or Livingston, TX. The Technical Support Engineer will support customer on-site operations with moderate travel initially, increasing to up to 75% travel over time. Candidates must be located within 60 minutes of a major metropolitan airport.

Specifically, the Technical Support Engineer will:

• Coordinate and oversee all onsite technical set-up including site surveys, installation, configuration, and other associated details of various products
• Support customers in solving complex product problems on-site or remotely
• Support customer server operations including spin-up, monitoring, troubleshooting and updating of proprietary software

What you Bring:
Education and Experience:

• 1+ years’ experience involving direct customer interaction and support
• Command-line experience in either Linux or Unix, and ability to write SQL queries to Oracle and SQL databases
• Hands-on experience with test equipment such as oscilloscopes, spectrum analyzers, multimeters, etc.

Desirable Experience:

• 1+ years’ experience in large network implementations
• AMI/AMR, RF or Wireless communications
• Implementing and integrating information technology and/or communication systems
• Deploying communications equipment and networks

Personal Attributes Required:

• Self-motivated and results-focused
• Strong attention to detail with proven ability to trouble-shoot, problem solve, and make sound decisions
• Ability to effectively prioritize and multi-task
• Excellent collaborative and interpersonal skills
• Desire to learn new skills in a dynamic and demanding environment
• Excellent written and oral communication skills

If you possess some of the key skills and experiences outlined in the job posting and are genuinely interested in the position, we invite you to take a chance and submit your application. We value diverse perspectives, unique skills, and believe in the power of potential over specific qualifications.

Tantalus is committed to employment equity and building a diverse workforce. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at careers@tantalus.com.