About Tantalus Systems (TSX: GRID)

Tantalus is a technology company dedicated to helping utilities modernize their distribution grids by harnessing the power of data across all their devices and systems deployed throughout the entire distribution grid – from the substation to the EV charger located behind the meter. We offer smart grid solutions across multiple levels: intelligent connected devices, communications networks, data management, enterprise applications and analytics. Learn more at http://www.tantalus.com/.

Come join us if you’re interested in being part of an entrepreneurial team, solving complex technical problems and delivering innovative solutions that will directly impact the electrification of everything and the decarbonization of our society.

We have operations throughout the United States and Canada with offices in Burnaby (British Columbia, Canada), Raleigh (North Carolina, USA), and Norwalk (Connecticut, USA).

This position offers a competitive salary plus variable compensation based on performance targets and business objectives. Tantalus also offers generous benefits, including medical, dental and vision plans, healthcare and dependent care flexible spending accounts and paid time off.

The Opportunity:

Reporting to the Manager, Service, the Service Technician is a member of the Quality and Service team, responsible for performing product service activities such as diagnostic triage, troubleshooting and repair/testing of returned products to Tantalus. The Service Technician supports Quality and Engineering investigation and testing of products and is responsible for maintaining the test jigs used in the above activities.

Location of Position:

This position will be based in our Burnaby, BC office.

Specifically, the Service Technician will:

• Perform triage and troubleshooting of returned products.
• Perform repairs and upgrades on returned products.
• Perform required visual review and verification tests on all repaired products prior to return to the end customer.
• Maintain/repair test jigs used in Quality and Service activities.
• Perform data entry of troubleshooting, repair and test results of products in service.
• Assist with receiving and shipping of products returned for service.
• Perform and assist in failure investigations and testing with Quality and Engineering teams.
• Assist other team members as needed.

What you Bring:

Education and Experience

• Diploma/Degree in Electrical/Electronics Technology.
• A solid foundation in electronics and troubleshooting methodologies including the use of various test instruments.
• Understanding of analog and digital electronics.
• Understanding and experience with communications theory and products is an asset.
• Ability to solder surface mount and through-hole components at a high level of quality.
• Experience with both Windows and Linux operating systems as a user.
• Experience with Microsoft Office products (Outlook, Word, Excel).

Experience Desired:

• Experience with RF products is desirable and associated test instruments (signal generator, VNA, Spectrum analyzer etc).
• Experience with database basics, including configuration and maintenance and able to perform queries and generate reports.

Personal Attributes Required:

• Excellent verbal and written communication skills.
• A demonstrated ability to scope, schedule and monitor your individual deliverables within a team environment.
• Have a passion for innovative design, as well as a strong personal commitment to performance and documentation.
• Have a high personal commitment to product quality and service.
• Must be a self-starter, flexible, with ability to multi-task.
• Good interpersonal skills including teamwork, respect and courtesy.

If you possess some of the key skills and experiences outlined in the job posting and are genuinely interested in the position, we invite you to take a chance and submit your application. We value diverse perspectives, unique skills, and believe in the power of potential over specific qualifications.

Tantalus is committed to employment equity and building a diverse workforce. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at careers@tantalus.com.