We Are:

At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the future through continuous technological innovation.

You Are:

We are looking for a customer-centric and business-savvy Senior Director Program Manager to join the Customer Engagement and Success organization of the Solutions Group Business Unit. You will manage a team of Program Managers supporting Foundry and End-Customer IP & services engagements. You have a strategic mindset and a passion for transformation. You bring extensive experience in managing external customers, have a deep understanding of the IP ecosystem, and are well-versed in program management methodologies and processes. You possess a sound technical understanding of SoC design flows, methodologies, and IC manufacturing processes and technologies. You have a strong background and proven track record in driving initiatives and achieving results by effectively managing resources and complex programs. Your previous success in customer management is essential, and you are an agile learner who can view things from a global perspective to drive results effectively.

What You’ll Be Doing:

• Own regional responsibility and team accountability for IP engagements and set the strategic direction of customer experience in alignment with company objectives and customer needs.
• Serve as a Customer Success Manager, designing and driving end-to-end customer experience from pre-sales through silicon success.
• Collaborate with cross-functional groups to ensure Customer Satisfaction in pre-sales, program management, and support throughout the customer journey.
• Act as a trusted advisor for customer stakeholders and proactively drive customer-specific feedback within the Synopsys ecosystem to improve product and account KPIs.
• Proactively prevent and manage customer escalations for the region.
• Partner with Sales and other stakeholders to drive contract closure.
• Work closely with Management to interpret business needs, translate these into process and/or IT system requirements, and drive excellence in program management process solutions and operational framework.
• Embody a collaborative, supportive, and inspirational leadership style to deliver results that exceed expectations.

The Impact You Will Have:

• Drive customer satisfaction and success by ensuring the successful acquisition, integration, and silicon success of IPs in customer SoCs.
• Facilitate cross-functional collaboration, ensuring alignment with customer and company objectives.
• Leverage customer feedback to enhance Synopsys products and services, positively impacting overall KPIs.
• Manage and mitigate customer escalations, ensuring smooth and effective resolution of issues.
• Contribute to the strategic direction and continuous improvement of the Customer Engagement and Success organization.
• Lead and inspire a team of Program Managers, fostering a culture of excellence and high performance.

What You’ll Need:

• B.S./M.S. in Electrical Engineering or a related technical discipline, or equivalent experience.
• 15+ years of industry experience, including systems engineering, hardware engineering, or technical product/program management experience.
• 10+ years of people management experience, leading teams to deliver technical programs or products from inception to delivery.
• Experience with contract negotiations, protecting business unit interests.
• Exceptional verbal/written communication, leadership, face-to-face, and team partnership work skills.

Who You Are:

• A strategic thinker with a passion for transformation and continuous improvement.
• A customer-centric leader with a proven track record in driving customer success.
• An agile learner with a global perspective and the ability to drive results effectively.
• A collaborative and supportive leader who inspires and motivates teams to exceed expectations.
• An excellent communicator with strong analytical and problem-solving skills.

The Team You’ll Be A Part Of:

You will be part of the Customer Engagement and Success organization within the Solutions Group Business Unit. Our team acts as the main interface between Synopsys and our customers and foundry partners, ensuring successful IP acquisition, integration, and silicon success. We work cross-functionally with internal development teams, including Sales, Marketing, FAE, CAE, and R&D, and have exposure and visibility on a global scale throughout the organization.

Rewards and Benefits:

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.