We Are:

At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the future through continuous technological innovation.

You Are:

As a Principal AI Engineer, you possess a profound understanding of AI/ML technologies, agent-based AI architecture, and IT service management (ITSM). You are a visionary leader, capable of balancing technical expertise with strategic direction to drive the modernization of IT workflows through AI. Your deep knowledge of AI frameworks, such as LangGraph, OpenAI, Hugging Face, and DeepMind’s AlphaCode, enables you to architect and implement advanced AI solutions that enhance IT operations. You thrive in collaborative environments, working seamlessly with IT leaders, engineers, and business teams to integrate AI capabilities into IT solutions. Your commitment to ethical AI adoption, governance, and risk management ensures that AI-driven transformations are both innovative and responsible. With a strong foundation in MLOps, AI model deployment, and cloud-based AI architectures, you are poised to lead Synopsys' strategic adoption of AI/ML for IT automation, driving workflow efficiency and enhancing digital experiences.

What You’ll Be Doing:

• Architecting and implementing multi-agent AI workflows to automate ITSM processes, such as incident resolution, change management, and self-healing IT systems.
• Developing autonomous AI agents that can reason, act, and collaborate within IT environments.
• Integrating LLMs, retrieval-augmented generation (RAG), and reinforcement learning into IT workflows.
• Defining and executing a strategic roadmap for GenAI adoption in IT service automation.
• Ensuring AI-driven workflows align with ITIL, ITSM, and enterprise IT operations best practices.
• Developing scalable, production-grade AI systems, integrating with IT infrastructure and cloud environments.

The Impact You Will Have:

• Transforming IT operations through the strategic adoption of AI/ML, driving workflow efficiency and enhanced digital experiences.
• Automating IT service management processes to improve user experience and operational efficiency.
• Enhancing ticketing systems, user request automation, and proactive issue resolution using AI.
• Implementing MLOps best practices to ensure AI model reliability, observability, and continuous learning.
• Providing thought leadership on AI governance, risk management, and ethical AI adoption.
• Mentoring teams on best practices for AI-driven IT transformation and fostering a culture of innovation.

What You’ll Need:

• 10+ years of experience in AI/ML, with a focus on automation and intelligent workflows.
• Strong expertise in AI frameworks (e.g., LangGraph, OpenAI, Hugging Face, DeepMind’s AlphaCode).
• Deep understanding of IT service management (ITSM) frameworks (e.g., ITIL, ServiceNow).
• Experience with multi-agent systems, reinforcement learning, and AI-driven automation.
• Hands-on experience in MLOps, AI model deployment, and cloud-based AI architectures.
• Strong programming skills in Python, TensorFlow/PyTorch, and cloud-based AI toolchains.
• Experience working in enterprise IT environments, designing AI-driven workflows for IT support.

Who You Are:

• Visionary leader with a strategic mindset.
• Innovative thinker with a passion for AI/ML technologies.
• Excellent communicator with strong interpersonal skills.
• Detail-oriented and highly organized.
• Collaborative team player with a proactive approach to problem-solving.
• Committed to ethical AI adoption and governance.

The Team You’ll Be A Part Of:

Our IT team is focused on leveraging AI/ML to drive workflow efficiency, enhance digital experiences, and transform IT service management. We are dedicated to building AI-driven capabilities within IT, using multi-agent AI systems to automate IT operations and improve user experience. Our team is collaborative, innovative, and committed to excellence in all that we do.

Rewards and Benefits:

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.