Manager, Master Franchise Business - Singapore
Region: Singapore HQ office

Ready for a fresh, new career? Look no further because one of the world’s most iconic brands can help you get there.

Why Join Us?

At Subway, “better” is baked into our DNA. We are a brand that believes in continued improvement … in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as the world’s leading restaurant brands, we’ve always embraced change and the path ahead. And today, we're making better living way easier.

Our purpose is about more than the food we serve in our restaurants. It’s centered on fueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to transformational journey.

About the role:

We are searching for a Manager, Master Franchise Business - Singapore to support our APAC team.

In this strategic leadership role, you will act as an extension of the Area General Manager (AGM). You will be accountable for franchisee performance, regional business planning, and execution of market strategies - ensuring alignment between franchise partners, regional priorities, and corporate objectives. This is not an administrative role.

This role would suit a dynamic, commercially driven Area Franchise Lead / Business Manager who can partner closely with the (AGM) in driving business performance across assigned APAC markets within the Quick Service Restaurant (QSR) sector.

Responsibilities include but are not limited to:

Strategic Business & Franchise Leadership

• Act as a trusted advisor to the AGM, providing fact-based insights, recommendations, and strategic perspectives on regional performance.
• Drive execution of market-specific business plans to achieve sales, profitability (EBITDA), and development targets.
• Identify strengths, gaps, and risks in franchise capability and execution, recommending corrective actions where needed.
• Monitor market trends, competitive landscape, and consumer insights to inform short-, mid-, and long-term strategies.

Franchise Performance Management

• Own the franchisee relationship for assigned markets and serve as the primary point of contact.
• Lead regular business reviews, planning sessions, and performance calibrations with franchise partners.
• Track KPIs across sales, profitability, development, and operations; partner with franchisees to close performance gaps.
• Ensure consistent execution of brand standards, food safety, menu compliance, and franchise agreements.

Financial & Data-Driven Decision Support

• Consolidate and analyse financial and operational data across markets to identify growth opportunities and risks.
• Interpret financial statements and performance drivers to support strategic decision-making.
• Prepare dashboards, forecasts, and business updates for AGM and senior leadership.
• Support regional budgeting, forecasting, and resource allocation processes.

Cross-Functional & Project Leadership

• Lead or co-lead regional initiatives and change programs with clear timelines and measurable outcomes.
• Partner with internal functional teams (Operations, Marketing, Finance, Technology, Supply Chain, FSQA) to deliver integrated solutions for franchisees.
• Drive continuous improvement initiatives across operations, guest experience, and profitability.

Stakeholder & Executive Engagement

• Represent the AGM in selected meetings, negotiations, and franchisee discussions when required.
• Establish a structured communication cadence with franchisees (virtual, in-person, written).
• Influence senior franchise stakeholders, including C-suite leaders, without direct authority.
• Travel regionally as required to support franchise performance and relationship management
  

Requirements & Skills/Abilities:

• Bachelor’s degree in business, finance, marketing, operations, or related field; MBA preferred.
• 5 to 8 years’ experience in international business management, franchise operations, consulting, or multi-unit QSR/retail environments

• Proven experience directly supporting franchisees and driving commercial outcomes.

• Strong commercial acumen and understanding of franchise business models.

• Strong understanding of franchise business models and unit economics.

• Bilingual proficiency in English and at least two of the following: Mandarin Chinese, Korean, Japanese (spoken and written).

• Strong financial acumen with the ability to interpret P&Ls and financial statements.

• Advanced skills in data analysis, financial modelling, and presentation tools (Excel, PowerPoint; BI tools a plus).

• Ability and willingness to travel up to 40-50% across APAC markets

What benefits will I receive?

• Reimbursements of insurance plans
• Competitive bonus
• Company Holidays
• Learning & Development Benefits