Sr. Operations Specialist – Brisbane, Australia

Region: Brisbane, Australia

Ready for a fresh, new career? Look no further because one of the world’s most iconic brands can help you get there.

Why Join Us?

At Subway, “better” is baked into our DNA. We are a brand that believes in continued improvement … in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as one of the world’s leading restaurant brands, we’ve always embraced change and the path ahead. And today, we're making better living way easier.

Our purpose is about more than the food we serve in our restaurants. It’s centered on fueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to our transformational journey.

About the Role:

We have an exciting opportunity to support our APAC team as a Sr. Operations Specialist.

The Operations Specialist is responsible for leading and owning assigned operational programs to ensure consistent execution across the business. This role manages end‑to‑end project delivery, and develops and implements policies, procedures, and process enhancements that strengthen operational standards. The Specialist provides accurate and timely operational guidance to Business Developers, Field Teams (MFPs), franchisees, and internal departments. Through research, analysis, and proactive identification of improvement opportunities, the Operations Specialist drives continuous operational excellence and supports the successful execution of initiatives across the organization.

Responsibilities include but are not limited to:

• Develop tools, processes, and programs to ensure brand standards are executed with excellence and consistency.
• Work with SME's, Franchisees and BDA offices to gather requirements and feedback.
• Identify criteria for success and monitor and measure results.
• Conduct relevant industry research.
• Write articles for publication: Procedures, Playbooks, Best Practice, etc.
• Create and deliver presentations and provide communications to the field to gather input and/or to implement new or updated policies, procedures or programs.
• Active engagement with Field Teams, Store Teams & Franchisees in the field and in restaurants.
• Focus on the BU and Regional 5 to Drive & AOP initiatives:

1. 1. Deliver REV score >80%
   2. Drive Digital Ops Metrics Performance
   3. Drive Other Key Initiatives
   4. Support Field Teams (BD & SMO) Delivering objectives
   5. support & Drive Franchisee Profitability

• Interdepartmental involvement: strong awareness of each department initiatives.
• Responsible for determining if Operations is Responsible, Accountable, Consulting or Informed (RACI).
• Attend meetings, taskforces, and committees - communicate to the rest of department.
• Work with L&D team to ensure the number of Certified Stores & Trainers are maintained across the BU.
• Miscellaneous responsibilities maintained through department: research and maintain Operations based Company programs available to franchisees and field teams.
• Work with IPC, vendors and BD & SMO offices as needed

Skills & Abilities:

• Bachelors in business, technical or similar field

• 2 to 6 years’ experience with QSR preferable
• Strong communication, training and customer experience skills
• Basic computer proficiency and understanding of MS Word, MS Excel, PowerPoint & MS Outlook.
• Must have problem solving, analytical, and project management skills.
• Good written and oral communication skills, strong interpersonal skills, investigative ability, ability to multi-task and work

What benefits will I receive?

• Reimbursements of insurance plans
• Competitive bonus
• Company Holidays
• Learning & Development Benefits