Digital Sales Manager – London, United Kingdom

Region: London HQ, United Kingdom

Ready for a fresh, new career? Look no further because one of the world’s most iconic brands can help you get there.

Why Join Us?

At Subway, “better” is baked into our DNA. We are a brand that believes in continued improvement … in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as the world’s leading restaurant brands, we’ve always embraced change and the path ahead. And today, we're making better living way easier.

Our purpose is about more than the food we serve in our restaurants. It’s centered on fueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to transformational journey.

About the Role:

We have an exciting opportunity to support our Digital team as an Digital Sales Manager ased in London, United Kingdom. Responsible for the Digital Sales channel (Off Premise + Mobile Order) across EMEA you will be accountable for building a channel that is profitable to Franchisees and delights our Guests. You will work with the Head of Digital Sales Channels to lead the development of the Digital Sales channel strategy and work closely with our business units to deliver this and drive their performance locally working with teams across Marketing, Operations and Analytics.

Partnering closely with third party delivery partners you will establish new relationships and build joint business plans to maximize on the partnerships and hold regular QBRs to review performance. You will work with the Head of Digital Sales Channels to build a vision for the future of the Off Premises channels and ensure Subway is ready to maximize on the opportunity.

Responsibilities include but are not limited to:

• Execute the EMEA channel strategy for Digital Sales Channels looking at building the foundations in the short term and outlining the future strategy for the channels
• Establish and manage partnerships with Uber Eats, Deliveroo, Just Eat Takeaway and Wolt across EMEA and establish relationships with new partners putting in place joint EMEA business plans
• Work closely with EMEA Operations team to establish best-in-class operational procedures to support Digital Sales Channels in restaurant
• Work closely with the business unit Marketing teams to ensure traffic driving activity for both Third Party Delivery & Mobile Order channels are incorporated into marketing plans
• Focus on establishing best-in-class Menus for our Digital channels that maximise conversion and create a great Guest experience
• Work with Analytics to put in place robust reporting across key commercial, operational and customer metrics to grow our understanding of Third Party Delivery & Mobile Order channels
• Share best practice across the region for Menus, Marketing, Operations etc to drive efficiency and ensure business units can benefit from each other’s learnings
• Scope up the opportunity for new digital channels for incremental traffic & revenue - building the commercial case and working with Technology, Marketing & Operations to pilot and launch

Qualifications:

• Bachelor Degree in Digital / Business Administration or Marketing
• Minimum of 2 to 6 years’ experience in an digital
• Technical Proficiencies: Software (Microsoft Office Suite programs: Word, Excel, PowerPoint, Outlook)
• Language requirements: Fluent in English – any additional language a plus.
• Able to multi-task, prioritize workload and comfortable working within a fast-paced environment
• Strong communication skills, detail oriented
• Interpersonal, relationship-building and networking skills with a self-motivated attitude to work
• Minimum 5 years experience of leading digital products or propositions
• Knowledge of the third-party delivery sector and partners
• A strong influencer, with excellent relationship management skills
• A background in managing projects in a fast-paced environment
• Comfortable presenting trade-offs and decisions to senior stakeholders, building consensus around priorities and advocating the value of digital to the rest of the company
• Knowledge and experience of the food retail / QSR sector
• Strong track record of creating evidence-led customer journeys using customer insight and behavioural/analytics data (quantitative and qualitative)
• A clear communicator, with commercial acumen and the ability to self-organise
• Comfortable in uncertain environments and able to shape new ways of working and embed yourself within an organisation
• A leader, with strong stakeholder management skills and the ability to have open and honest conversations when needed
• Knowledge of user-testing techniques, reviewing the findings from user testing sessions and recommending practical improvements
• Experience of working in organizations transitioning from traditional ‘waterfall’ delivery techniques to a lean/agile iterative mindset
• Experience working within a Franchisee model
• Multi-market experience particularly across EMEA
  
  

What do we Offer?

· Pension, medical and life insurance reimbursements

· Competitive bonus

· Commute to work, and work from home renumeration

· Tuition reimbursement scheme

· Volunteering time