Ready to Make an impact?

Sobeys is full of exciting opportunities and we are always looking for bright new talent to join our team! We currently have a full-time opportunity for an Application Systems Analyst to join the Tech Solutions - Masterdata Team in our Information Technology department.This role can be based out of one our main offices including: Stellarton, NS; Mississauga, ON; Calgary, AB.

Here’s where you’ll be focusing:

As an Application System Analyst with Sobeys, you will:

• Provides remote support for all IT Incidents, Requests and Changes for the Retail environment which includes implementation, configuration, control, maintenance, troubleshooting, security, and usage monitoring including after hours support.
• Responsible for resolving incidents and fulfilling requests assigned within defined SLA.
• Responsible for Retail Hardware Lifecycle Management (e.g. Servers, RF Guns), Operating Systems, Deployment Technology, IT Security; plans, tests, pilots, deploys new technology to Stores.
• Develops support and troubleshooting guides for all new technology before deployment to Stores.
• Develops, updates and maintains Support Definition Documents.
• Complies with Release Management Processes and is responsible for developing Release artifacts.
• Executes on deployment plans and actively participates in all deployment activities for both Hardware and Software.
• Promotes customer communication within the team and ensures all customers are consistently kept informed of Project/Deployment status.
• Evaluates current processes and demonstrates conceptual thinking in defining new process improvement implementations.
• Documents all knowledge opportunities for the department and ensure accuracy of the knowledge base.
• Complies with IT policies and procedures, especially those for quality and productivity standards.
• Complies with IT Security policies and procedures. Verifies all deliverables meet IT Security requirements.
• Mentors other team members and acts as a technical expert.
• Participates in IT projects.
• Participates in analyzing, determining, and implementing changes that improve departmental efficiencies (continuous improvement).

#LI-Hybrid #LI-VJ1

What you have to offer:

What your resume will include and demonstrate to us:

• Degree in Information Technology/Computer Science or equivalent is preferred.
• Experience working in a Retail environment would be an asset.
• Experience with Azure would be considered an asset
• Experience in SAP would be considered an asset.
• Solid understanding of agile and lean methodologies.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• The ability to communicate complex procedures to other colleagues.
• Excellent communication skills – both written and verbal.
• Attention to detail and desire to probe further into data.
• Experience with troubleshooting principles, methodologies, and issue resolution techniques.
• Able to develop and interpret technical documentation.
• Analytical ability to analyze project objectives and develop designs.
• Ability to be flexible and adaptable in learning and understanding new technologies.
• Ability to conduct research into software-related issues and products.