Hello Visionary,

We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in future. Does that sound like you? Then it seems like you’d make a great addition to our vibrant international team.

We are looking for job title : Global IT Service Professional (SF4S Support – Sales/Service Cloud)

We are seeking a Global IT Service Professional to help support day‑to‑day Salesforce CRM operations (Sales Cloud & Service Cloud), act as a functional SME/Business Analyst, and partner with global participants to deliver stable, scalable solutions. You will lead incidents and change requests to SLA, translate business needs into user stories, coordinate delivery with global teams/vendors, support data quality and adoption, and validate outcomes. This role requires strong analytical skills, clear communication, and hands-on experience across CRM processes in Sales, Marketing, and Service (including Contact Center/Case Management).

You’ll create impact by

• Own incident/issue resolution, service requests, and change requests per SLAs; ensure end-to-end ticket management and root cause analysis.
• Coordinate and implement configuration/customization and testing in approved processes.
• Plan and run testing for monthly Salesforce/“SieSales” releases and integrations (regression, UAT).
• Provide day-to-day support for Sales & Service Cloud users, business owners, report writers, and IT partners.
• Elicit and document requirements; develop user stories, acceptance criteria, and business impact documents using Agile tools.
• Lead backlog refinements, clarify requirements with functional teams, and participate in solution develop with global architects.
• Validate feature outcomes and ensure solutions meet business needs and quality standards.
• Support process documentation and reporting needs.
• Collaborate closely with Business Owners, Demand/Solution Managers, Service Owners, “SieSales” (Salesforce) Solution Architects, and IT Business Partners.
• Track and report CR status, timelines, and costs; lead prioritization across global workstreams.
• Coordinate with internal/external vendors on integrations and platform topics (server, network, environment, security).
• Champion operational perfection for CRM processes across Sales, Marketing & Service (including Contact Center/Case Management).
• Support data management and data cleansing activities.
• Deliver or coordinate business process training and adoption support for Sales/Service Cloud.
• Promote usability protocols and customer journey–aligned process improvements.

You’re excited to build on your existing expertise, including

• 5–10 years in Salesforce CRM (Sales Cloud / Service Cloud) in functional, operations, or BA roles (SaaS CRM equivalents considered).
• Bachelor’s or Master’s in Computer Science, Information Technology, or related field (advanced degree may substitute for experience, where applicable).
• Deep knowledge of Sales, Marketing & Service processes (e.g., Account/opportunity management, case management, CCC).
• Hands-on with Salesforce configuration and operational tools; strong competence in Salesforce Automation.
• Validated facilitation for workshops, requirements gathering, and partner alignment.
• Proven SDLC/Agile experience (e.g., user stories, backlog, release/change management; tools like AMC Console/Jira/Azure DevOps).
• Strong problem-solving, decision-making, prioritization, and time management.
• Superb communication (verbal, written, presentation) and ability to work across matrixed, global teams; proficiency in English.
• Familiarity with Usability/UX concepts (standard processes, customer journeys).
• Contact Center (CCC) support experience.
• Vendor and integration coordination experience.
• Salesforce certifications (Administrator, Sales Cloud Consultant, Service Cloud Consultant).
• Work on a global CRM landscape with diverse partners.
• Blend BA, SME, and service ownership to drive tangible business impact.
• Grow across process, platform, and delivery dimensions in a collaborative, Agile environment.

Join us and be yourself!”

This role, based in Pune / Bangalore, is an individual contributor position. You may be required to visit other locations within India and internationally. In return, you'll have the opportunity to work with teams shaping the future.

At Siemens, We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

Find out more about Siemens careers at: www.siemens.com/careers

Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds