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Customer Services Professional

Siemens

Siemens

Customer Service
Goa, India
Posted on Mar 14, 2026
Apply now

Customer Services Professional

Job ID
498754
Posted since
12-Mar-2026
Organization
Smart Infrastructure
Field of work
Customer Services
Company
Siemens Limited
Experience level
Early Professional
Job type
Full-time
Work mode
Office/Site only
Employment type
Permanent
Location(s)
  • Goa - - India
We're improving the way we live and work by intelligently connecting energy systems, buildings, and industries!!
Smart infrastructure from Siemens makes the world a more connected and caring place – where resources are valued, where impact on the world is considered, where sustainable energy is delivered optimally and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components, and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions.
JOIN US! WE MAKE REAL WHAT MATTERS. THIS IS YOUR ROLE

Role Overview

We are looking for a Customer Services Professional to provide application and technical support for power system protection devices. The role involves handling customer technical queries through hotline support, troubleshooting protection relay issues, and assisting with commissioning and service activities at customer sites.

Key Responsibilities

  • Provide technical and application support for power system protection devices via hotline and remote support.

  • Handle customer queries, troubleshooting, and issue resolution related to protection relays and associated systems.

  • Support customers during testing, commissioning, and configuration of protection relays when required.

  • Perform root cause analysis and recommend corrective and preventive actions.

  • Coordinate with internal engineering and service teams to ensure timely resolution of customer issues.

  • Provide on-site support to customers when required.

Educational Qualification

  • Diploma or BE/B.Tech in Electrical & Electronics Engineering

Experience

  • 3–5 years of experience in testing and commissioning of power system protection devices

Technical Skills

  • Good understanding of feeder, motor, and transformer protection schemes.

  • Experience with Siemens Reyrolle Protection Relays and Siemens SIPROTEC Protection Relays will be an added advantage.

  • Familiarity with relay engineering tools such as DIGSI 5, DIGSI 4, Reydisp Manager, and Reydisp Evolution.

  • Knowledge of communication protocols including IEC 61850, Modbus, RS-485, and IEC 60870-5-103.

Additional Requirements

  • Willingness to relocate to Goa, India.

  • Open to travelling to customer sites when required.

WE DON'T NEED SUPERHEROES, JUST SUPER MINDS!

WE’VE GOT QUITE A LOT TO OFFER. HOW ABOUT YOU?

We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality and we welcome applications that reflect the diversity of the communities we work in across Gender, LGBTQ+, Abilities & Ethnicity. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination, and help us shape tomorrow.

Find out more about Smart Infrastructure at: https://new.siemens.com/global/en/company/topic-areas/smart-infrastructure.html and about Siemens careers at: www.siemens.com/careers

Apply now
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