An experienced Service Engineer with strong technical expertise in Low Voltage (LV) AC & DC Drives, VFDs, and field service operations. The role involves commissioning, troubleshooting, preventive maintenance, and providing remote support for customers. This is a customer-facing role requiring excellent technical knowledge, communication skills, and willingness to travel.
Experience Required: 4–6 years
Education: Bachelor’s Degree in Electrical / Electronics Engineering
Key Responsibilities
• Handle field service and commissioning of LV AC / DC / Servo Drives.
• Perform on site repair, testing, and troubleshooting of LV AC / DC / Servo Drives.
• Carry out VFD programming, parameter settings, and basic application configuration.
• Execute AMC services, including preventive and corrective maintenance of LV Drives.
• Provide telephone/online technical support for customer service requests related to Drives.
• Attend customer sites on short notice as needed to ensure minimal downtime.
• Deliver professional service, maintain customer satisfaction, and manage service documentation.
• Support customers during breakdowns, start ups, optimization, and performance improvement.
• Identify and generate service sales leads during visits (AMC, spare parts, retrofit, digitalization opportunities).
• Coordinate with sales and service teams for opportunity follow-ups.
• Willing to travel 70–80% of the time across Tamil Nadu & Kerala for service support.
• Available for urgent customer requirements on short notice.
Required Skills & Competencies
• Strong technical knowledge of Low Voltage Drives LV AC / DC / Servo Drives.
• Hands-on experience in commissioning, repair, and troubleshooting of LV AC / DC / Servo Drives.
• Good understanding of industrial automation concepts.
• Ability to read electrical schematics, wiring diagrams, and drive manuals.
• Strong customer-handling skills with proactive communication.
• Ability to work independently at customer sites.
• Experience working with Siemens / ABB / Schneider / Rockwell Drives (or similar).
• Exposure to retrofit projects and product migration support.
• Basic understanding of automation systems (PLC/SCADA).
