Dear Aspirant!

We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make a great addition to our vibrant international team.

We are looking for: Technical Service Manager

Job Summary:

We are looking for a Technical Service Manager (Value Center Connectivity) who will oversee the full service lifecycle—from design and transition to daily operations and continual improvement.

You will support transformation projects, ensure ITIL‑aligned governance, and improve operational stability by connecting technical teams with service management processes.

This role also helps strengthen key processes such as Asset, Configuration, Capacity, Escalation, Demand, and Transition Management.

You’ll make an impact by:

1. Service Lifecycle Governance : Ensure ITIL-aligned lifecycle management with focus on “Operate” and “Improve” part (Strategy → Design → Transition → Operate → Improve)

• Own (measure and control) and mature lifecycle processes including: Demand Management, Escalation Management
• Asset & Configuration Management (CMDB governance)
• Capacity Management
• Service Transition Governance

2. Service Transition & Transformation

• Lead or coordinate tasks of various global or local connectivity projects. Examples (not limited to):
• Act as Transition Coordinator / Success Manager depending on the custom project requirements
• Service carve-in / carve-out initiatives
• Transition of local services into centralized governance
• Introduction of new service offerings (LSOs)
• Ensure technical readiness and operational acceptance (service acceptance criteria)
• Drive service standardization and harmonization across regions

3. Technical & Operational Integration

• Act as the technical interface between:
• Regional IT Management
• ITSM Governance teams (SIAM Value Center)
• Connectivity Service Owner organization
• Commercial and contractual stakeholders (central and regional)
• Ensure monitoring, event management, and observability are embedded in new or transformed services
• Ensure services are constantly benchmarked against defined KPIs

4. Performance & Risk Control

• Identify structural service risks (capacity gaps, ownership gaps, weak governance)
• Drive root cause transparency and long-term structural fixes
• Ensure lifecycle controls reduce operational instability
• Contribute to executive-level reporting on lifecycle maturity

5. Continuous Improvement

• Implement structured CSI (Continual Service Improvement) practices
• Optimize handovers between project and operations
• Identify automation opportunities without compromising accountability
• Strengthen knowledge management and documentation standards

Use your skills to move the world forward!

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field
• 5+ years in IT Service Management or Technical Service Management roles
• Experience managing complex enterprise IT services in a global environment
• Proven track record in service transition and transformation programs
• Experience working with external service providers and commercial constructs
• Experience operating in matrix organizations with regional stakeholders
• ITIL certification (minimum ITIL v4 Foundation – higher certification preferred)
• Strong understanding of:
• Service Lifecycle Management
• Incident, Problem, Change Management
• Asset & Configuration Management (CMDB)
• Capacity & Demand Management
• Experience with enterprise ITSM tools (e.g., ServiceNow or comparable)
• Strong governance and documentation skills
• Fluent English (written & spoken)
• ITIL Managing Professional or Strategic Leader certification
• Experience in broader digital infrastructure (office IT), connectivity/network services (SD-LAN, SD-WAN, Production Area Network, Mobile Carrier Services)
• Experience with monitoring and observability frameworks
• Project Management certification (PRINCE2, PMP, or Agile/Scrum)
• Experience in carve-in / carve-out transformations
• Exposure to global commercial service models (SLAs, OLAs, LAAs)
• High stakeholder management capability
• Strong analytical and structural thinking
• Ability to drive accountability across distributed teams
• Risk-aware and governance-oriented mindset
• Comfortable operating at both strategic and technical levels
• Transformation mindset with operational discipline

Create a better #TomorrowWithUs!

This role is based in Pune, where you’ll get the chance to work with teams impacting entire cities, countries - and the shape of things to come.

We’re Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination and help us shape tomorrow.

Find out more about Siemens careers at: www.siemens.com/careers

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