Hello eager tech expert!
The Key Account Manager is responsible for driving strategic customer relationships, overseeing service delivery excellence, and maximizing business value from key accounts within the IT services landscape. This role serves as the primary interface between internal or external clients, ensuring alignment of expectations, seamless execution of services, and identification of new opportunities across business lines.
The KAM collaborates cross-functionally with Delivery, Sales, Engineering Teams, Product Owners, and Governance teams to ensure operational efficiency, value realization, and long-term partnership growth.
You’ll break new ground by:
- Act as the single point of contact for key customer accounts
- Build and maintain strong, trust-based relationships with client stakeholders at operational and leadership levels.
- Understand customer business goals, technology landscape, and strategic priorities to position offerings effectively.
- Drive account growth, pipeline creation, and renewal planning.
- Manage account health metrics, stakeholder satisfaction, and overall engagement quality.
- Conduct periodic governance reviews with clients, covering KPIs, SLAs, risk management, and improvement plans.
- Coordinate with cross-functional teams to resolve escalations, ensure service continuity, and maintain compliance.
- Ensure adherence to commercial terms, contractual obligations, and billing accuracy.
- Deep understanding of IT service delivery models (Agile, DevOps, ITSM, Cloud, Software Engineering).
- Exposure of technology stack and their applications
- Familiarity with shared services frameworks.
- Excellent communication, negotiation, and stakeholder management skills.
- Strong analytical and problem-solving abilities.
- Customer-centric mindset with a proactive approach to issue resolution
You’re excited to build on your existing expertise, including:
- 10-12 years of experience in IT Account Management, Service Delivery, or Engagement Management roles.
- Proven experience managing key accounts within IT Services, Digital Transformation, or Tech Consulting.
- Bachelor’s degree in engineering, IT, Business, or related disciplines; MBA preferred.
Create a better #TomorrowWithUs!
- We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.
- Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens.
- This role is based in Pune/Mumbai. You’ll also get to visit other locations in India and beyond, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with international team and working on global topics.
