Job description:

• User support with IT services and corporate applications, incl. Support of remote users.

• Registration and processing of user incidents in local Ticketing tool (Service Desk).

• HW installations, support of work desk, support with SW installations.

• User documentation on corporate SW and tools.

• User trainings on corporate IT SW and applications.

• Office IT infrastructure support: network, server HW, printing service, IP telephony.

• File shares deployment and support (configurations, monitoring, fix of vulnerabilities).

• Technical documentation and internal knowledge base (description of current configurations, DRP, etc.)

• Technical support of external events

• Communication with global IT teams

Requirements:

• Higher education (Technical, IT);

• At least 3 years of work experience in IT ( Helpdesk, system administration);

• English – Intermediate and higher;

• Knowledge of Windows OS at the admin level;

• Confident knowledge of O365;

• Knowledge of server Microsoft products: Windows Server, Active Directory, DNS, DHCP;

• Confident knowledge of network services, protocols and operational principles;

• Experience with domain names, DNS, protocols HTTP/HTTPS, SSL-certificates;

• Cisco HW knowledge

• Skills of remote support

Optional skills/experience:

• Knowledge of Linux OS

• Knowledge of PostgreSQL

• Experience of data bases management

• Programming skills

• Knowledge of Microsoft Intune

• Knowledge on Juniper, Aruba HW