We are looking for an Operation Support Manager to lead and manage field services coordination, spare parts sales, customer training, technical support, and call center operations, ensuring high customer satisfaction, operational efficiency, and continuous process improvement across all related business units.
Required Qualifications
- Bachelor’s degree in engineering, Business Administration, or a related field (master’s degree is a plus)
- Minimum 10 years of experience in services, customer support or technical operations
- Proven experience in managing multiple teams and complex operational structures
- Strong background in process management and operational excellence
- Customer-oriented mindset with excellent communication and stakeholder management skills
- Strong analytical thinking, problem-solving, and decision-making capabilities
- Fluency in English (written and spoken)
- Experience with SAP, CRM, and similar enterprise systems is an advantage
Key Responsibilities
- Operational ownership and P&L responsibility of Spare Parts & Exchange business, including pricing, margin optimization, and revenue growth. Development and execution of spare parts sales strategies in collaboration with sales and service management teams
- Leadership of Service Coordination Center and Technical Support Units
- Management of the Sitrain Unit, operational and P&L responsibility
- Supervision of Siemens TR Call Center, covering all customer inquiries across all business divisions (Smart Infrastructure, Digital Industries, etc.)
- Acting as Process Performance Manager for Digital Industries Customer Services; defining, monitoring, and improving process performance indicators (KPIs, SLAs)
- Responsibility for Installed Base (I-Base) management, including data accuracy
- Leading continuous improvement, digitalization, and customer experience initiatives
- Providing regular reports, insights, and strategic input to customer services management
What We Offer?
- Speaking up Culture
- Respectful Workplace
- Being part of a global work environment
- Attractive remuneration package
- Excellent recognition tools providing spot awards
- Learning & Development opportunities for both personal and professional growth
- Leave days for parents and a variety of flexible working models that allow time off for yourself and your family
- Creche allowance for mothers
- Share matching programs to become a shareholder of Siemens AG
- Remote working and remote living flexibility only for relevant positions
- Find more benefits here
Individual benefits are adapted to meet local legal regulations, the requirements of different job profiles, locations, and individual preferences.
At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow ‘s reality.
As Siemens we believe physical barriers are not related to potential. Only the potential matters to us. Therefore, we look forward to receiving applications from candidates with physical barriers and chronic illnesses. We support healthy relationships between candidates with barriers and their colleagues because we believe we can create differences together.
Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.
We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of your ability as we will use the data to review your suitability for the role.
Please find more information from our web site:
https://new.siemens.com/tr/tr.html
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