Salesforce Business Analyst

About Smart Infrastructure – Electrification and Automation:

The Electrification and Automation (EA) Business Unit offers the full range of energy distribution systems and solutions for all markets and through all sales channels. We provide reliable power distribution grids of today while investing in our Future Grids portfolio and applications to create the power distribution grid of the future. Our comprehensive portfolio meets the growing technical requirements of today’s and tomorrow’s power grid!

Transform the everyday with us!

We are looking for a Salesforce Business Analyst. This position is based in Wendell, NC., with remote opportunities.

You’ll make an impact by:

As a Business Excellence Professional – Salesforce.com Business Analyst, you will lead digitalization projects that improve efficiency, drive results, and deliver an exceptional experience for internal and external customers. Partnering with business leaders, IT, and functional SMEs, you’ll translate strategic priorities into transformation roadmaps and guide projects from analysis through adoption. This role requires strong analytical, communication, and organizational skills, with the ability to thrive in an agile environment while influencing stakeholders and driving process improvements.

• Act as a trusted advisor to stakeholders, identifying and solving complex business challenges.
• Lead small-to-medium projects and drive high-impact transformation initiatives.
• Develop road maps, change management, and communication plans.
• Improve and standardize processes, creating metrics to track efficiency and effectiveness.
• Conduct research and analysis to address process gaps and data issues.
• Build relationships across teams to influence decisions and ensure project success.
• Promote process ownership and knowledge-sharing across functions.
• Support delivery, agile, and risk management best practices.

Position Specifics:

• Define and Groom User Stories: Collaborate with stakeholders to gather requirements, define user stories, and write clear, actionable acceptance criteria for our Salesforce.com instance, ensuring alignment with business needs and objectives.
• Analyze Data: Perform data analysis to identify trends, issues, and areas for improvement within Salesforce.com processes, providing actionable insights to support decision-making and optimize business performance.
• Develop Work Instructions: Create, update, and maintain detailed work instructions and process documentation for end users, ensuring that workflows are understood and followed across all business functions.
• Support Master Data Management: Assist in the maintenance of master data processes within Salesforce.com, ensuring data accuracy, consistency, and integrity across the platform.
• Troubleshoot and Provide Support: Offer ongoing support and troubleshooting for users encountering issues with Salesforce.com, addressing problems related to system functionality, data integrity, and process flow.
• Facilitate Integration Testing: Participate in the evaluation and implementation of multisystem integrations, predominately Salesforce.com & SAP.
• Collaborate: Meet with business stakeholders to analyze and document existing processes, identifying key pain points and areas for improvement.
• Guidance and Support: Help individuals with questions on case creation, offering step-by-step instructions and troubleshooting to ensure accurate and efficient case entry.

Basic Qualifications:

• Bachelor’s Degree or equivalent experience
• 3+ years of Process Management experience
• 3+ years of Project Management experience
• Experience working in an Agile environment
• Understanding of complex manufacturing environment
• Knowledge and use of Salesforce.com (CPQ, FSL are a plus)
• Advanced experience in process diagraming using MS Visio or similar tools
• Excellent verbal and written communication skills in English
• Ability to work autonomously without constant supervision.

Preferred Qualifications:

• Experience with Salesforce.com Experience Cloud
• com Certifications
• Experience with system integrations
• Master’s degree or MBA.
• PMP, Lean, Agile or Six Sigma certification
• At least 2 years of Consulting experience

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Learn more about Siemens here.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.