Head of Order & Delivery Management Poland (f/m/d)
Siemens
Warsaw, Poland
Posted on Sep 15, 2025
As the Head of Order and Delivery Management (f/m/d) for Siemens Global Business Services (GBS) in Poland, you will play a pivotal strategic role in leading and optimizing the end-to-end Order Management processes for Siemens' regional operations within the Central Eastern Europe hub. You will lead a large organization of ~165 professionals, ensuring operational excellence and driving digital innovation. This position is responsible for the core focus of end-to-end Order Management processes, with additional responsibilities in the after-sales area.
You will take on full entrepreneurial and financial responsibility for the Order Management operations in Poland, serving as the key contact for regional clients and stakeholders from across Europe. Your leadership will be instrumental in championing customer satisfaction, driving process optimization, and supporting Siemens' broader transformation journey, directly impacting critical customer satisfaction metrics.
You’ll make an impact by:
- Team Leadership & Development:
- Successfully leading and developing a large team of +160 professionals across 8 teams, fostering a culture of high performance, personal growth, and continuous learning
- Motivating the organization to meet set business targets
- Steering (increasingly larger) teams in an intercultural environment including Back Office in India (not directly managed)
- Performance Culture:
- Ensuring operational excellence and stable operations
- Including through establishing and maintaining a KPI-driven performance culture that balances efficiency with quality and customer satisfaction
- Stakeholder Management: Building and maintaining strong relationships with internal and external stakeholders, balancing diverse needs and expectations
- Digital Transformation / Process Optimization:
- Driving Siemens’ GBS transformation journey including harmonization, process automation, Artificial Intelligence
- Ensuring implementation of global standards (e.g. in the frame of SHERPA-X, Next Generation Order Management or Siemens One)
- Providing inputs for budget and forecast planning, ensure meeting financial targets
Your defining qualities:
- Minimum 10+ years of progressive experience in Order Management, with at least 5+ years in leadership roles in multi-functional Shared/Business Services organizations
- Master's degree or equivalent in Supply Chain Management, Business Administration, or related field
- Demonstrated experience in leading large teams (100+ employees)
- Strong leadership skills, ability to manage and develop diverse team
- Strong understanding of end-to-end order management processes
- BPO/Shared services track record, proven experience
- Excellent communication skills
- Fluency in English and Polish (written and spoken); good knowledge of German will be a plus
- Commitment to quality, performance orientation and process optimization
We’ve got quite a lot to offer:
- Employment in an international organization who is a world leader in its sector and has a stable market position
- Wide range of responsibilities and the opportunity to make a real impact on business
- Good work atmosphere and organizational culture based on trust, responsibility and respect
- Hybrid working model
- Additional paid days off
- Medical care, life insurance, Multisport Card
- Cafeteria benefits system: vouchers to stores, theaters, cinemas, etc.
- Employee Support Program: free, 24/7 counseling for employees and their loved ones including psychotherapy, coaching, legal and financial consultations, webinars, training and more
- PPE Pension Program: Siemens funds your contributions 100%!
- Share Programs: we continue the tradition started by founder Werner von Siemens and give you the opportunity to participate in the company's shares
- Lunch card reloaded with a fixed amount each month
Please send us your CV in English.
Siemens is an Equal Opportunity Employer
If we all thought the same way, we would never create anything new. We know that by creating a diverse work environment, we have a real impact on the success of our company, so we encourage you to apply for Candidates from different backgrounds (with different experiences and approaches). By creating a friendly and open work environment, we take care to support the culture of diversity at every stage of our activities. All applicants will be assessed in terms of their competences, knowledge and skills.
Join us and be yourself!