Customer Service Support – Warranty - Inverter and Energy Storage

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation!

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About Smart Infrastructure – Electrification and Automation:

The Electrification and Automation (EA) Business Unit offers the full range of energy distribution systems and solutions for all markets and through all sales channels. We provide reliable power distribution grids of today while investing into our Future Grids portfolio and applications to create the power distribution grid of the future. Our comprehensive portfolio meets the growing technical requirements of todays and tomorrow’s power grid!

We are looking for a Customer Service Support advisor. This position will be based out of San Antonio, TX.

Role Description:

Customer Service Support will be responsible for developing quick, high-level resolution to our customer’s warranty related issues. This role will work within the Siemens SI EA business unit and will support Siemens Inverter and Energy Storage product portfolio.

• Ability to lead high level customer resolution by orchestrating interactions between engineering, research and development, project management, sales, manufacturing and other departments
• Work with our factories and quality teams to develop and implement corrective and preventive actions
• Improve departmental processes by reviewing best practices and looking for ways to improve the overall structure through efficiency enhancements and other methods.
• Provide frequent updates to all stakeholders during the correction steps for the customer
• Work closely with field service teams and vendors to align on materials and methods of correction
• Not only provide ownership in driving resolution for our customers in a timely fashion but by also performing in the most cost-effective way to ensure visibility of after delivery cost reduction for Siemens
• Administrative support employee that is responsible for performing general administrative and clerical support duties, including managing the front office reception and Training Facility.

You’ll win us over by having the following qualifications:

Basic Qualifications:

• HS Diploma required
• 2+ years of Customer service experience within a fast-paced environment
• Project Management skills with excellent Business acumen
• High level computer skill (SAP and/or Salesforce experience a plus)

Preferred Qualifications:

• Ability to handle multiple tasks while maintaining organization and control
• Strong verbal skills to aid in customer communications
• Strong leadership skills to bring multiple teams together for resolution identification to complex customer issues

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Diversity, Equity, and Inclusion:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.