Customer Account Associate with English (f/m/d)
Siemens
Customer Service
Warsaw, Poland
Posted on Sep 10, 2025
Siemens Financial Services GmbH will establish a Shared Service Center (SSC) in Warsaw. The Customer Account Associate with English supports the financial operations of our European business units by ensuring accurate processing of customer payments and refunds. Based in our Shared Services Center this role involves daily interaction with international teams and requires a service-oriented mindset.
You'll create impact by:
- Allocating incoming payments to the correct customer accounts and invoices across European markets
- Investigating and resolving unallocated cash by liaising with customers and business partners in different countries
- Processing customer refunds in accordance with company policies and local regulatory requirements
- Accurately recording all incoming payments and resolving discrepancies
- Preparing and executing domestic and international bank transfers in multiple currencies
- Supporting the preparation of bank account top-ups and submission of payment lists
- Submitting payment lists for approval and ensuring timely execution via electronic banking platforms
- Assisting in resolving rejected transfers and verifying payment statuses
- Providing transfer confirmations to internal and external stakeholders
- Supporting communication with European banks regarding payment issues
Your success is grounded in:
- 2–3 years of experience in a finance or accounting role, preferably in an SSC or international environment
- Familiarity with European banking systems and financial software
- Good communication skills in English
- Bachelor’s degree or equivalent in Finance, Accounting, or a related field
- Knowledge of Swedish or Norwegian will be a plus
- Strong organizational and communication skills
- Attention to detail and ability to work in a fast-paced, multicultural environment
We’ve got quite a lot to offer:
- Hybrid working model from our Warsaw office
- We offer you engaging and skill-appropriate tasks, and when you face a challenge, you can count on our support and assistance
- You will work in a team of enthusiastic professionals at an innovative company that supports high-impact societal and planetary projects, including those related to energy transformation and decarbonization
- We care about a good work atmosphere and partnership relations within the team and company: our organizational culture is based on mutual trust and respect
- Medical care, Life insurance, Multisport
- Employee Assistance Program: free, 24/7 counseling for employees and their families including psychotherapy, coaching, legal and financial consultations, webinars, training, and much more
- PPE Pension Program: Siemens covers your contributions 100%!
- Stock Programs: we continue the tradition started by our founder, Werner von Siemens, and offer the opportunity to participate in company shares
- Lunch card recharged with a fixed amount each month
- Additional, paid days off
Please send your CV in English.
Siemens is an Equal Opportunity Employer
If we all thought the same way, we would never create anything new. We know that by creating a diverse work environment, we have a real impact on the success of our company, so we encourage you to apply for Candidates from different backgrounds (with different experiences and approaches). By creating a friendly and open work environment, we take care to support the culture of diversity at every stage of our activities. All applicants will be assessed in terms of their competences, knowledge and skills.
Join us and be yourself!
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