Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

Building Automation Alarm Monitoring Dispatchers provide support for the monitoring and processing of alarms received within the Central Monitoring Station (CMS). This is a 2^nd shift position with the hours of 2:00 PM – 10:00 PM.

You will process and dispatch emergency calls to responsible agency or customer contacts. After dispatch, you will log calls into the system activity report, and document all calls with appropriate resolution codes and notes. You will be familiar with emergency procedures.

As an Emergency Dispatch Operator, you will:

• Notify customers and dispatch emergency personnel as needed
• Continuously monitor the alarm signal queue with prioritized response
• Conduct scheduled video tours of security cameras
• Respond to emergency elevator calls and access control calls
• Generate statistical or investigative reports for management
• Review and critique recorded conversations for purposes of improving customer interaction skills

You will make impact if you have the following qualifications:

Basic Qualifications:

• High School Diploma or GED
• 1-3 years of customer service experience
• Applicant must be knowledgeable of Microsoft Windows and internet applications

Preferred Qualifications:

• Certified training or knowledge of building automation systems
• Prior security call center experience
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Ready to create your own journey? Join us today.

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.