This is a remote position

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

Transform the everyday with us!

As a Security Systems & Fire/Life Safety Estimating Coordinator, you will:

• Prepare cost estimates and proposals, based on information provided by field technical personnel, for the correction of impairments and deficiencies identified during ITM services on Commercial/Industrial Security Systems (Access Control, CCTV) and Fire Protection Equipment (Fire Alarm/Commercial Security Systems, Fire Extinguishing equipment, Fire Sprinkler Systems Fire Pumps, Backflow Preventers, and other Fire Systems).
• Understand the end product/result and work to determine the correct solution that best meets the customer’s needs, while maintaining code compliance and equipment operability.
• Prepare proposals with supporting cost estimates.
• Send proposals to the customer, client services manager and appropriate field personnel based on local workflow and/or code requirements.
• Track and follow up on customer correspondence to secure approval for needed repair work.
• Coordinate with Supervisor and other team members to identify source and cost of repair parts and/or services when necessary.
• Prepare turnover documentation for transmittal to local service coordinators in the appropriate branch office to ensure proper completion of work.
• Track and maintain assigned proposals and purchase orders.
• Report unresponsive customers or delayed approvals to Field Quote Center Supervisor for escalation to local service team as needed.
• Provide feedback on methods and means that would help streamline the process and improve throughputs for all parties.
• Deliver outstanding customer service and support.
• "This is a remote position"

You'll make an impact with these qualifications:

Basic Qualifications:

• High school diploma or state-recognized GED
• Demonstrated knowledge/aptitude of Fire Alarm/Commercial Security Systems, Access Control, CCTV, Fire Extinguishing equipment, Fire Sprinkler Systems, Fire Pumps, Backflow Preventers, and other Fire Systems based on applicable technical work experience or combination of applicable technical and in-office work experience (inspector, technician, construction, sales, administration & project management etc.)
• Demonstrated proficiency with Microsoft Office Suite and PC skills
• Qualified candidates are required to work in a home-based, virtual environment
• Demonstrated ability to communicate effectively/professionally (verbal and written) and provide quality customer service to remote customers, field technicians and operation teams
• Demonstrated ability to multitask and prioritize workload
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
• May be required to travel 10% for training.

Preferred Qualifications:

• Associate's degree or bachelor's degree in Fire Protection Engineering (swap order)
• NICET Certification or equivalent in Fire Sprinkler Systems, Fire Alarm Systems and/or Special Hazards Systems
• Fire Protection System Certifications from Manufacturers or Major Universities
• ESA (Electronic Security Association) Certifications in Fire Alarm or Security
• State or local Fire or Security Licenses
• Field Technical Experience in the Fire Alarm/Commercial Security, Fire Sprinkler and/or Life Safety Industries
• Experience in a call center environment
• Demonstrated understanding of business processes, standard practices, tools, and financial systems in support commercial building fire and security systems
• Estimating and/or sales experience in the Fire Alarm/Commercial Security, Fire Sprinkler, Life Safety or related Industries

Ready to create your own journey? Join us today.

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

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