Reverse Logistics Team Lead- Automation, Motion Control, and Direct Account Portfolio

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Siemens Digital Industries is looking for a Reverse Logistics Team Lead to oversee the process of managing returned and/ or unwanted products, focusing on efficiency, cost-effectiveness, and customer satisfaction. The primary responsibility of this role is the creation and implementation of pricing strategies across our Automation, Motion Control, and Direct account portfolio. This position will communicate at multiple levels within the organization by supporting operational activities as well as strategic initiatives. This position is hybrid and will be based in Johnson City, TN.

You’ll make an impact by:

• Building and leading high-performing teams, providing guidance and support, and fostering a collaborative work environment.
• Primary focus will be supporting multiple product lines within assigned business segments for customer types including industrial, and construction distributors, end user accounts, and OEMs.
• Timely response to resolve problems in a timely and accurate manner while providing excellent customer service.
• "Transfers" expected to integrate processes and results from other workflows and disciplines to develop and accountably propose appropriate and effective solutions for significant parts of solutions
• Manage the data workflow, as it interacts with the workflow in the CRM tools
• Utilize CRM tools to directly communicate to internal/external customers, suppliers and affiliates.
  
  You’ll win us over by having the following qualifications:

Basic Qualifications:

• 2+ years of practical Customer Support and/or purchasing experience and/or related field
• Proficiency in SAP, CRM systems and Quotation tools.
• 2+ Prior professional experience with supply chain either from carrier or customer handling perspective within industrial automation setting
• Excellent written/verbal communication skills for liaising with stakeholders and external partners.
• Strong understanding of multi-channel product structures
• Must reside in Johnson City area and able to attend office 2+ days per week, and longer during training period.
• Experience effectively communicating Warranty policies to business stakeholders and customers
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

• Engineering, Secure wireless and/or automation product experience may be required; associates degree in related discipline is preferred
• Experience managing customer disputes, technical analysis and/or rebate programs
• Proficient with Microsoft Office Suite; Including Tableau and Excel
• Strong data analytical and problem-solving skills in identifying patterns and trends.
• Timely manage all Post Sales Activities, Replacement components, Customer Reconciliation of Billing Discrepancies, and Disputes

You’ll benefit from:

• Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

Create a better #TomorrowWithUs

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Diversity, Equity, and Inclusion:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

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