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Global Customer Care Professional (w/m/d) Medium Voltage Switchgears and Switching Devices

Siemens

Siemens

Customer Service
Frankfurt, Germany
Posted on Jul 29, 2025

Job Description

Job ID

472726

Company

Siemens AG

Organization

Smart Infrastructure

Job Family

Customer Services

Experience Level

Experienced Professional

Full Time / Part Time

Full-time

Contract Type

Permanent

Are you passionate about switchgear and switching devices? Join our team and play a key role in solving customer demands in regards of our IoT portfolio NXpower Monitor, SIPROTEC Dashboard, SICAM Navigator, OT Companion covering the entire IoT system from cloud application to connectivity to switchgear sensors.

What we offer you

  • An attractive remuneration package
  • Access to Siemens share plans
  • 30 days of paid vacation and a variety of flexible work schedules that allow time off for you and your family
  • 2 to 3 days of mobile working per week as a global standard
  • Flexible training opportunities for both your professional and personal development that you can tailor to your interests

Since each of over 300,000 team members feels that other benefits are particularly important, and we cannot list our entire benefit portfolio here, you can find more information here.

The individual benefits are subject to regulatory, contractual, or corporate conditions.

How you’ll make an impact

  • You are responsible for generating and describing new features and introducing them into existing processes for recording customer demands in our global network concerning switchgears and switching devices.
  • Together with our global teams, we are responsible for handling customer demands for switchgear and switching devices during the warranty period.
  • You analyze customer complaints and implement sustainable improvements on products and processes together with the teams of quality management, development, operations, and PLM.
  • You collaborate with customers and internal regional teams to improve our products, warranty services and processes.
  • You understand customer requirements for sensors and our IoT portfolio, and you develop solutions in collaboration with our global team.

Your success is grounded in

  • You have many years of experience in low-voltage and medium-voltage and are familiar with the regulations and standards.
  • You are proficient in IT and have knowledge of SAP and BI platforms, e.g. Power BI.
  • You are familiar with cloud-based applications, AWS, and MS Office.
  • You are characterized by a strong ability to analyze, self-commitment, decision-making skills and an innovative, effective and cooperative way of working.
  • You have a University degree in electrical engineering, mechatronics or computer science or in a similar field.
  • Very good German and English skills and a structured and comprehensive way of thinking completes your profile.

You are much more than your qualifications, and we believe in the potential of every single candidate. We look forward to getting to know you!

Your individual personality and perspective are important to us. We create a working environment that reflects the diversity of the society and support you in your personal and professional development. Let’s get to know your authentic personality and create a better future together with us. As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

About us

At Smart Infrastructure Electrification & Automation https://www.siemens.com/global/en/company/topic-areas/smart-infrastructure.html, our mission is to develop innovative and sustainable solutions that save energy and reduce the carbon footprint of buildings, infrastructure, and industries. We enable the transition to a sustainable energy system, while ensuring a reliable and affordable energy supply. That's why we are committed to creating a greener future and transforming the way we live and work.

www.siemens.de/careers – if you would like to find out more about jobs & careers at Siemens.

FAQ – if you need further information on the application process.