Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and sustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you.

As a Client Success Manager (CSM), you’ll be a trusted advisor to our 12,000+ global clients, helping them unlock the full value of their Brightly solutions. You’ll guide clients from onboarding through renewal, ensuring they achieve their goals and have an exceptional experience every step of the way. Your work will directly impact client satisfaction, retention, and growth.

• Build strong, lasting relationships with clients at all levels—executive, technical, and administrative.

• Create and manage Success Plans that align with client goals and drive measurable outcomes.

• Deliver regular business reviews and health checks to showcase return on investment and share strategic recommendations.

• Use data and insights to drive product adoption and highlight opportunities for growth.

• Partner with Sales, Product, and Marketing to represent the voice of the customer.

• Support renewals and identify expansion opportunities through proactive engagement.

• Contribute to client-facing content such as webinars, white papers, and guides.

• Stay current on Brightly products, industry trends, and Customer Success best practices.

• Collaborate on team initiatives that improve processes and elevate the client experience.

Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

The pay range for this position is $60,340 - $103,440 and the incentive target is 10% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.

• Bachelor’s degree or 5+ years of proven experience in Client Success in lieu of degree

• 3+ years in a Customer Success or client-facing role, preferably in SaaS.

• Strong discernment and a passion for helping clients succeed.

• Experience with Salesforce, Microsoft Office, and BI tools.

• Excellent communication skills—clear, concise, and customer-focused.

• Ability to prioritize in a fast-paced environment.

• A data-driven approach and a dedication to continuous improvement.

• Experience with ChurnZero, Gainsight, or similar platforms.

• Customer Success certifications.

• Background in CMMS

• Experience supporting clients in Government, Education, Healthcare, or Manufacturing industries

We’re guided by a vision of community that serves the ambitions and wellbeing of all people, and our professional communities are no exception. We model that ideal every day by being supportive, collaborative partners to one another, conscientiously making space for our colleagues to grow and thrive. Our passionate team is driven to create a future where smarter infrastructure protects the environments that shape and connect us all. That brighter future starts with us.

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the every day with us.

Brightly maintains a Drug Free workplace in accordance with applicable law.

Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form. If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

Siemens follows Pay Transparency laws.

California residents have the right to receive additional notices about their personal information. To learn more, click here.

Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.