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Service Operations Manager

Siemens

Siemens

Operations
Jakarta, Indonesia
Posted on Jul 3, 2025

Job Description

Job ID

470077

Company

P.T. Siemens Indonesia

Organization

Smart Infrastructure

Job Family

Customer Services

Experience Level

Experienced Professional

Full Time / Part Time

Full-time

Contract Type

Permanent
We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make a great addition
to our vibrant international team.

You’ll make an impact by:

  • Leading Warranty Support: Providing second-level warranty support for Medium Voltage switchgears and Vacuum Circuit breakers with the local team.
  • Managing Site Activities: Defining site activities through remote support, technician dispatch, and on-site product training.
  • Building Partner Networks: Establishing and maintaining a network of relevant partners, reporting to the Global Customer Care (GCC) Head.
  • Delivering Product Training: Planning, executing, and developing product installation and operation training for internal and external customers.
  • Optimizing Team Capacity: Utilizing GCC team capacity and ensuring balanced workload with a focus on Health & Safety.
  • Driving Continuous Improvement: Controlling KPIs and implementing continuous improvement measures for products and processes with relevant departments.

Your defining qualities:

  • Engineering Degree: Degree in Mechanical/Electrical Engineering or equivalent.
  • Extensive Site & Service Experience: At least 5 years of site experience (leadership preferred) and 2-3 years of service experience.
  • Technical Expertise: Knowledge of installation, maintenance, or repair for medium voltage switchgears and circuit breakers.
  • Language Proficiency: Professional level English and local language skills.
  • Digital Literacy: Basic knowledge of Digitalization and Tools (Power BI, Artificial Intelligence).
  • Analytical & Problem-Solving Skills: Result-oriented with strong analytical thinking and systemic problem-solving abilities.
TransformTheEveryday with Us!
We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and transform the everyday with us.