Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future.

Our goal is to optimize processes and provide services driven by expertise, in areas such as business administration, human resources, supply chain management, sales, marketing, and engineering. Through innovation and digitalization, we facilitate the achievement of a successful and sustainable transformation.

In our GBS Western Europe and Africa Hub we are already more than 1400 connected people, from over 57 different nationalities spread across 14 countries. Check here, and get to know more about GBS.

Our Opportunity-to-Cash business line provides a variety of transactional and digital services - from lead generation to the collection of incoming payments. We also provide services related to Quotation, Offer and Contract Management, Order Management & Logistics, Cash Collection, and much more!

Are you ready to be part of the change? Come join us!

Your mission will be…

This role involves to coordinate customer interactions across digital channels, executing communication campaigns, and drive engagement, adoption, and satisfaction with internal tools and services.

• Promote IT initiatives, tools, and services to internal stakeholders in a clear, engaging, and user-focused way;
• Ensure users have positive, productive experiences with IT systems, tools, and support;
• Coordinate cross-functional initiatives and ensure timely delivery of programs;
• Receive and process customer requests, guaranteeing proper follow-up;
• Manage customer interactions effectively;
• Stakeholders coordination internally and externally;
• Maintain data management systems;
• Monitor campaigns performance and maintain accurate records for stakeholder reporting.

We are looking for someone with…

• Experience in digital marketing, management,or sales support;
• Proficiency with Microsoft tools such as Planner, MS Teams, and SharePoint;
• Strong communication skills in English; proficiency in Portuguese and other European languages is advantageous;
• Ability to work collaboratively across functions and manage multiple priorities;
• Data driven mindset with attention to detail and a focus on process improvement;
• Familiarity with Siemens internal tools and processes;
• Experience with lead scoring, segmentation, and campaign analytics.

What you can expect from us…

A hybrid and flexible working model to promote a better work-life balance, along with a budget for home office support and the opportunity to do 16 hours a year of volunteer work. A health insurance, access to our on-site medical center, plus the chance to join sports groups.

In addition, you'll have access to online learning platforms and discounts with our partners. A shuttle bus to commute to the facilities and the possibility of financial support to your studies.

What makes us proud as an employer:

· Merco – Companies and Leaders with the Best Reputation in Portugal (#1 Tecnology/Manufacturing)

· Forbes – World’s Best Employers (#1 Engineering & Manufacturing)

· LinkedIn – LinkedIn Top Companies (#2)

· OnStrategy – REPSCORE 2024: Brands’ Reputation in Portugal (#1 Engineering & Electronic Services)

· Fortune – World’s Most Admired Companies (#1 Industrial Machinery)

· SSON – Top 20 most admired Shared Services Organizations and Global Business Services in 2024

Please attach your CV in English.

#Siemens #PeopleAtSiemens #GBSpartnerofchoice

Siemens is committed to creating a diverse environment and is glad to be an equal opportunity employer. We strongly encourage applications from a diverse talent pool!