Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future.

Our goal is to optimize processes and provide services driven by expertise, in areas such as business administration, human resources, supply chain management, sales, marketing, and engineering. Through innovation and digitalization, we facilitate the achievement of a successful and sustainable transformation.

In our GBS Western Europe and Africa Hub we are already more than 1400 connected people, from over 57 different nationalities spread across 14 countries. Check here, and get to know more about GBS.

Our Opportunity-to-Cash business line provides a variety of transactional and digital services - from lead generation to the collection of incoming payments. We also provide services related to Quotation, Offer and Contract Management, Order Management & Logistics, Cash Collection, and much more!

Are you ready to be part of the change? Come join us!

Your mission will be…

· Provide timely and effective support to customers experiencing issues with their subscriptions, accomplishing with our internal KPIs;

· Address and resolve a variety of customer inquiries and problems, ensuring customer satisfaction;

· Communicate with customers through MyIT to manage and track support requests;

· Respond to Customer Inquiries: Handle requests related to login issues, email notifications, invoices, cancellations, credit memos, special cases, and discounts;

· Troubleshoot and Resolve Issues: Diagnose and resolve technical problems customers encounter with their subscriptions;

· Document and Track Issues: Maintain accurate records of customer interactions and issues in the support system. Document solutions or processes in our Confluence;

· Collaborate with Teams: Work with other departments to escalate and resolve complex issues. Escalation process may include opening a ticket with other departments;

· Provide Feedback: Offer insights and feedback to improve the subscription platform and customer experience.

We are looking for someone with…

· Proficiency in English, both written and spoken;

· Technical Diploma or equivalent after Post-Secondary Education; additional technical training are a plus;

· Basic understanding of cloud computing and SaaS​;

· Strong customer service orientation and willingness to assist customers with their issues;

· Willingness to learn and adapt to new technologies and processes;

· Strong attention to detail and commitment to maintaining high data accuracy;

· Effective communicator and collaborator with cross-functional teams.

What you can expect from us…

A hybrid and flexible working model to promote a better work-life balance, along with a budget for home office support and the opportunity to do 16 hours a year of volunteer work. A health insurance, access to our on-site medical center, plus the chance to join sports groups.

In addition, you'll have access to online learning platforms and discounts with our partners. A shuttle bus to commute to the facilities and the possibility of financial support to your studies.

What makes us proud as an employer:

· Merco – Companies and Leaders with the Best Reputation in Portugal (#1 Tecnology/Manufacturing)

· Forbes – World’s Best Employers (#1 Engineering & Manufacturing)

· LinkedIn – LinkedIn Top Companies (#2)

· OnStrategy – REPSCORE 2024: Brands’ Reputation in Portugal (#1 Engineering & Electronic Services)

· Fortune – World’s Most Admired Companies (#1 Industrial Machinery)

· SSON – Top 20 most admired Shared Services Organizations and Global Business Services in 2024

Please attach your CV in English.

#Siemens #PeopleAtSiemens #GBSpartnerofchoice

Siemens is committed to creating a diverse environment and is glad to be an equal opportunity employer. We strongly encourage applications from a diverse talent pool!