Job Title / Role: Field Service Engineer – DI CS

Organization: Lead Country South Africa

Location: Midrand, South Africa

Reporting Manager: Service Operations Team Leader

The Business

Siemens is a global powerhouse in diversified engineering providing products, systems and solutions across the Electrification, Automation and Digitalization value chain. The company has been in Africa for over 157 years igniting a history of innovation and social development. As an integrated technology company, Siemens aims to play a constructive role in Africa ‘s success story.

Role Headline

Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.

Role Description

• Completes broad scope of technical tasks including commissioning, maintenance, repairs and evaluation of customers equipment and systems among others.
• Determines priorities of tasks and actions and schedules measures accordingly.
• Supports customers remotely and onsite and provides 2nd and 3rd level user support in case of arising issues.
• Contributes to or conducts the maintenance and improvement of internal tools, equipment, processes, and data repositories.
• Contributes to or executes activities for estimation, planning, and review of technical tasks in support of overall project acquisition, negotiation, planning and management.
• Adheres to relevant processes and regulations.
• May manage sub-contractors and monitors delivery.
• May be involved in technical design and developments for service offerings

Responsibilities of the Role

• Render a range of professional services including plant and preventative maintenance, commissioning, assistance with system design, upgrades, repairs, retrofits, technical audits, hotline activities and to perform breakdown service on a 24-hour basis exercising minimal response and reaction time, thus ensuring an optimal and appropriate sense of urgency.
• To execute the work cost effectively, in accordance with the relevant commissioning, maintenance and servicing procedures, customer specifications and in compliance with statutory and safety regulations.
• To always verify and update Technical Hardware & Software documentation and ensure that the updates are relayed to the Service Specialist, entrusted with the plant/system technical responsibility.
• To identify own specific training needs and to maintain own competence in systems and products related technologies.
• To plan and ensure the continuous availability of appropriate functional and calibrated diagnostic tools and testing equipment and to effectively select on a day-to-day basis the necessary tools, testing equipment, service kits, spares, consumable and appropriate documentation for the services rendered.
• To pro-actively participate with the marketing and selling of our range of services/products to the market and other BU's, to assist the Sales Engineer and Service group leader with the preparation of tenders, service contracts and quotations, to participate with the development of service concepts, market related pricing structures, to maximize own productivity and efficiency thus contributing towards the attainment of the group's annual budgeted results.
• Responsible for the training and development of team members

Qualifications and Experience

• National Diploma/ National N Diploma / B tech/ Degree in Electrical Engineering or Mechatronics
• The candidate must have at least 3 - 5 years Field Service
• Experience as a Technician or engineer
• Siemens product knowledge will be advantageous
• Must have Drives repairs and commissioning experience in:
• Micromaster drive
• Master Drives
• Sinamics Drives
• DC Drives (6RA70 and 6RA80)
• Experience in Simocodes, PLC’s and Softstarters will be advantageous
• Must we willing to work overtime when required and perform Standby duties
• Must have a high stress tolerance
• Good Customer Orientation skills and ability to communicate effectively with Customers
• Must be willing to travel to customer sites
• Must be willing to learn

Attributes and Skills

• Strong analytical skills
• Good understanding of service and project business and related contractual knowledge
• Ability and willingness to challenge status quo
• Willingness to get directly involved with operational matters
• Strong communication skills; must be able to interact with all levels of the organization in both local and international organisations.
• Ability to quickly adapt to new challenges in changing environment
• Decision making skills
• Strong line management and ability to give clear guidance to the organization

Our culture:

Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success.

The company’s approved Employment Equity Plan and Targets under the Employment Equity Act will be considered as part of the recruitment process. As an equal opportunity employer we encourage and welcome people with various disabilities to apply.

We care about your data privacy and take compliance with the POPI Act, GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open