Join our global team as Senior User Researcher (f/m/d) to shape products and services that really matter. You will keep users at the center of all decisions. You will undertake your activities in an inspiring working environment; for this position, mobile working is possible within the framework of our company regulations.

Your tasks and responsibilities:

· You will be part of our global Technology Center for Design & User Experience, with a direct link to our Chief Technology Officer, and you will contribute to strategic decisions with your UX research skills

· Along with your colleagues you will drive forward our vision, with the aim of fully optimizing clinical treatment paths through UX research which is strongly people-oriented

· Collaborating with product management, you will drive our products’ value proposition, focusing on defining their core UX essence

· You will also drive continuous user engagement throughout the development process, ensuring our users (national/international) remain actively involved every step of the way

· Your key responsibilities will involve planning, designing (measurement criteria in line with the value proposition), and executing user studies, as well as applying data-driven insights to inform product development

· You will play a pivotal role in shaping our global user research approach by defining procedures tailored to local nuances and offering technical guidance to fellow UX experts

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Your qualifications and experience:

· You have a university degree in user research related studies (e.g., Psychology, Human Factors, Ethnography …) or equivalent work experience

· 5+ years of professional experience in running user studies at varying stages of product development, applying a variety of mixed research methods and practices (including, but not limited to, usability testing, interviews, contextual inquiry, expert review, behavioral analytics, etc.)

· Proven experience in identifying user needs, deriving insights and recommendations and actions to support product teams decision making

· Solid track record in navigating problem/solution spaces within research projects, adeptly planning and conducting research activities to guarantee high-quality outcomes

Your attributes and skills:

· You are professionally proficient in English, preferably with experience in English-speaking work environments

· Confidence in communicating research findings through verbal, visual, and written mediums

· Ability to flexible work across multiple projects and/or product teams, adeptly prioritizing tasks and independently drive research initiatives

· Ability and motivation to be a persuasive advocate for user needs within multidisciplinary team to jointly foster a user-centric approach.

· Frequent travels to Shenzhen or within China are required.