We empower our people to stay resilient and relevant in a constantly changing world. We're looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you'd make a great addition to our vibrant international team.

For our GBS team, we are looking for a Specialist to help us drive GBS P2P within Siemens and beyond. We are a highly motivated team and are excited to get to know you.

You'll make an impact by

• Quickly responding to requests from customers and users via hotline phone, teams chat, or emails, and creating tickets on the SNOW system
• Analyzing whether the requests from customers and users meet the service scope of OneSRM hotline team, and guiding customers and users to the correct service group if not
• Diagnosing procurement process and application usage issues, and updating progress sharing with customers and users in a timely manner until the issues are resolved
• Organizing related meetings to communicate with different teams (such as customers, users, IT, and backend support Atos team), promoting problem-solving solutions, and efficiently closing cases
• Assisting customers in completing system-related change request services
• Analyzing and identifying the root cause of customer or user complaints, developing corresponding improvement measures, and continuously optimizing to enhance customer satisfaction
• Regularly conducting training to guide customers on the correct use of the system
• Preparing reports and supporting digital project tasks
• Supporting other functional tasks assigned by the supervisor

Your defining qualities

• Bachelor's degree or above
• 3 years of related sourcing experience
• Proficiency in SAP system
• Strong communication skills and resilience

You'll benefit from

• Diverse and inclusive culture, doing the work you like with people who appreciate it
• Systematic career development platform, various training courses, and online learning resources for you to help you tailor your growth path based on your strengths
• 15 days+ annual leaves, with additional benefits such as Christmas leave
• Generous benefits package, long-term care corporate annuity plan, flexible allocation of commercial insurance, employee stock sharing matching plan for mutual growth, etc.
• Find more here

Create a better #TomorrowWithUs!

At Siemens, we are human enthusiasts with a diverse set of backgrounds, skills, interests, and needs, united in a unique mission to create a better tomorrow. We believe in a culture of diversity and inclusion, reflecting a society with various backgrounds, nationalities, expertise, and mindsets. Here, you'll find trust and freedom to excel. Here, you'll find peers, mentors, and savvy people, for co-creating and growing. If you have curiosity, breakthroughs, and creativity, looking for an equal opportunity to grow and unleash your full potential, join us, bring your authentic self, and create a better tomorrow with us. Explore more here.