The Business

Siemens is a global powerhouse in diversified engineering providing products, systems and solutions across the Electrification, Automation and Digitalization value chain. The company has been in existance for over 175 years igniting a history of innovation and social development. As an integrated technology company, Siemens aims to play a constructive role in Africa ‘s success story.

Role Headline

The successful incumbent will be responsible for managing the People Business Service operations team based in South Africa and responsible for five customers in the region. This includes overseeing the daily operational activities, planning and managing workload by assigning tasks to staff to meet requirements in terms of efficiency, quality, compliance and customer user satisfaction while actively supporting the implementation of the global H2R (Hire to Retire) transformation.

Responsibilities of the Role-

Process Management

• Driving the team to ensure robust process documentation and knowledge management practices.
• Ensuring adherence to the globally set KPI’s and quality framework
• The management of the local administration requirements relating to the global share plans
• Is the main point of contact for company liabilities with external Institutions (e.g. Social Security, Insurances, Government departments etc.) and ensures compulsory documentation is always accurate and updated for all audits.
• Final accountability relating to the HRIS and payroll information quality
• Identify and implement digitisation of processes to enhance service delivery
• Ensure that the team has the required knowledge to support technology solutions such as Workday, People Experience Center, EPA, etc.
• Continually measure KPIs and manage escalations to identify process improvement initiatives to integrate team learnings and deliver an optimised performance.
• Ensure adherence to all Business Conduct Guideline and responsibilities such as EHS/Quality Management etc.
• Decides on personnel resource allocation and is responsible for the management of related budget planning and reporting.
• Drive productivity and saving targets; establish transaction-based pricing and ensure costs are proportional to income (BVI); continually drive measures to reduce cost per transactions.

People Management

• Leads and coordinates the assigned team (both local and offshore) involved in providing service to South Africa and assigned countries.
• Act as an role model, by building a culture of teamwork, ownership, and trust. As a natural people leader, empower and balance a team of skilled employees.
• Workforce management including recruiting, retaining and performance management.
• Fosters people development by setting targets, coaching, providing feedback, encouraging knowledge management, skills development, foster team culture to ensure a strong service attitude and high level of employee engagement.

Client relationship

• Build collaborative relationships with the management of the various customers within the region being supported by the team.
• Operational overview meetings with customers to report on KPI achievement and any governance matters
• Manage the implementation of the future roadmap of the global People Shared Service Unit

Qualifications and Experience

• Relevant formal qualification in Human Resources Management or equivalent experience.
• 5+ years of leading teams and projects in the HR environment
• Process and Change Management experience (advantageous)
• Knowledge and experience in the administration of both Blue- and White-Collar Employees
• Understanding of Sub-Saharan Africa Labour Legislation
• Experience with Workday, PaySpace Payroll and other HR IT Applications
• Good knowledge of operational people management core processes
• Advanced knowledge of Microsoft applications (specifically Excel, Word, PowerPoint).
• Knowledge of Power BI reporting tools (advantageous)

Attributes/Competencies

• Ability to prioritize and work under pressure.
• Excellent interpersonal skills and strong communicator (verbal and written in business English)
• Excellent planning and organisational skills.
• Critical thinker with innovative problem-solving abilities.
• Meticulous attention to detail.
• Strong negotiation skills
• Energetic and enthusiastic.
• Good team player.
• Ability to manage, coach, lead and inspire a team of professionals/operators.