Customer Success Manager
Siemens
Job Description
Job ID
Company
Organization
Job Family
Experience Level
Full Time / Part Time
Contract Type
o Be a Challenger to our customers to stay focused on delivering business valueo Deeply understand our customers’ objectives and become a trusted right-hand advisoro Determine how to define, drive, and demonstrate the value (ROI) delivered
o Provide feedback on the customer experience and solutions to improveo Use our best practices to drive adoption and customer value and provide improvements based on customer experienceo Help foster culture of Customer Success through working cross functionally with all teams who are part of the customer journey
o Align with Sales on the renewal and expansion strategy for your portfolio of accountso Work with sales on new opportunities to identify the customer success plan
o Renewal and upsell measured by gross revenue within your portfolioo Product Adoption measured by product usage within your portfolioo Customer Satisfaction measured by NPS
Why us?
Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.
A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!
Siemens Software. Transform the Everyday
The total cash compensation range for this position is $106,100 to $212,200 with 20% of this being comprised of an annual incentive target. The actual compensation offered is based on the successful candidate’s work location as well as additional factors, including job-related skills, experience, and relevant education/training. Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: www.benefitsquickstart.com In addition, this position is eligible for time off in accordance with Company policies, including paid sick leave paid parental leave, PTO (for non-exempt employees) or non-accrued flexible vacation (for exempt employees).
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Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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