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Project Manager Coordinator Mobility Customer Service

Siemens

Siemens

Customer Service, Operations
Kentucky, USA
Posted on Dec 16, 2024

Job Description

Job ID

444866

Company

Siemens Mobility, Inc

Organization

Mobility

Job Family

Customer Services

Experience Level

Early Professional

Full Time / Part Time

Full-time

Contract Type

Permanent

Pioneering in America, from the first mile to the last. This is what drives us.

For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and transportation solutions in the United States. Rail systems must do one thing above all: run. With modern maintenance solutions - from diagnostics to data-based action recommendations, from quick delivery of replacement parts to strategically planned modernization - we ensure your systems' highest reliability and availability: 100% Railability. We are constantly developing new, intelligent mobility solutions that increase the availability of infrastructure for the society, optimize route usage and create a new quality of travel.

Good service means we are there for our partners and customers when they need us - and beyond. That is because we define ourselves by what we do. Every day, every hour, every minute. We help our customers move the world!

Position Overview:

Siemens Mobility Customer Service is seeking to fill a Project Manager Coordinator in Marion, KY. This is an exciting opportunity to work with the Customer Service Rail Infrastructure business and to support our customers for the Siemens and 3rd party End of Train (EoT) devices. The coordinator will work directly with our customer to properly manage inventory of this component across multiple sites in both USA and Canada. The coordinator will be responsible for all contract deliverables, performance and financial targets. This role will coordinate. If you have a technical understanding and some project management experience this your opportunity to shine.


What your day-to-day will look like:

  • Lead and Implement EOTs Service Contract
  • Track Reliability of EOTs and develop reliability plan
  • Create FRA inspection plan
  • Create RMAs and coordinate repair of both Siemens and 3rd Party EOTS.
  • Meet Daily with Customer to provide status and daily action plan.
  • Calculate Performance against contractual KPIs.
  • Develop and created monthly reporting and lead customer meetings
  • Work directly with Siemens Repair Facility on repair status and progress.
  • Track and Reduce Customer Foreign EOT Usage.
  • Work with and coordinate with Siemens RI group on EOT issues and updates

To thrive in this role, you have:

  • High school diploma or GED,
  • Minimum of 3 years of experience in Rail Infrastructure, project management or product business,
  • Proficient in data entry and basic computer skills, including Microsoft Suite (Word, Excel, Outlook),
  • Exceptional time-management and organizational skills to efficiently handle multiple tasks,
  • Advanced English proficiency for reading and comprehending written instructions and effective verbal communication,
  • Experience with SAP or similar MRP system,
  • Setting you apart from others would be Bachelor of Science degree in Engineering, Manufacturing, or related technical subject area with customer service experience to effectively interact with team members and vendors.

Why you'll love working for Siemens!

  • Freedom and healthy work-life balance- Health, Dental, Vision Insurance, HSA/FSA, Commuter Benefits - starting Day 1!
  • We believe that each member of our team is accountable for making decisions, solving problems, and taking actions that contribute to long-term impact and financial success.
  • We do the right thing. We stand for green innovations and meaningful solutions with impact on customers, ecosystem partners, society, and environment.
  • Solve the world's most significant problems - Be part of exciting and innovative projects.
  • Opportunities to contribute your innovative ideas and get paid for them! Take advantage of our Tuition Reimbursement program, Mentor Programs, and your development through online learning. We operate daily with a growth mindset - that's why Siemens consistently ranks on the Fortune World's Most Admired Companies list!
  • Employee perks and discounts in addition to our 401k match and generous Paid Time Off.

Applicants must be legally authorized for employment in the United States without needing current or future employer-sponsored work authorization.

Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html. The base salary range for this position Marion, KY, is $82,000-$96,400. The actual salary/wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, and qualifications.

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Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Reasonable Accommodations
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form. If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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