Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

SUMMARY

Responsible for overseeing front-end operations and delivering an exceptional customer service experience. This role manages cashier, cash office, and merchandising functions while ensuring operational standards, loss prevention, and store presentation are consistently met.

DUTIES & RESPONSIBILITIES

HUMAN RESOURCES

• Ensure cashier and merchandising staff comply with all store policies, procedures, and operating standards

• Train cashiers and merchandisers on job functions, systems, and best practices

• Provide ongoing coaching, guidance, and performance support

LOSS PREVENTION

• Ensure all loss prevention standards and procedures are consistently followed

• Manage daily cash office operations, including cash inventory, cashier tracking, tracking sheets, and PC Optimum procedures

CUSTOMER SERVICE

• Ensure store employees present a professional image in accordance with the Uniform Policy

• Assist customers by answering inquiries regarding product location, rain checks, and general store information

• Resolve customer concerns in accordance with established guidelines (refunds, exchanges, etc.)

• Actively promote and support the CSI Survey program

MERCHANDISING

• Ensure shelves are clean, organized, and properly rotated

• Ensure product displays are set up and removed as directed by the AFSM/FSM

GENERAL

• Maintain high standards of housekeeping and overall store image

• Comply with all Health and Safety requirements

• Perform clerical and banking duties as required

• Adhere to all store and loss prevention policies and ensure consistent execution

• Perform other duties as required, including cashier duties when necessary

QUALIFICATIONS

• Strong planning, judgment, and decision-making skills

• Ability to work independently while effectively organizing store operations

• Proven problem-solving skills with a focus on customer satisfaction

EXPERIENCE

• Computer literate

• Strong organizational skills

• Effective time management and efficiency

• Knowledge of retail products and supplies

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Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.

Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.​

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Hiring Range / Échelle salariale à l’embauche :$18.20 - $20.10 / 18,20$ - 20,10$ (per hour / de l’heure)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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