Location:

1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Basic Function

The Senior Clinical Manager is responsible for the management of all clinical functions within the department to ensure consistent, efficient delivery of services throughout the healthcare continuum. To be successful in this role the successful candidate must build collaborative relationships at all levels within the organization. The result creates compliance with the clinical service model, ensures positive outcomes for patients and KPI achievement.

Nature and Scope

Provide leadership to a team of staff providing coordination of care, case management and clinic/field -based nursing care. As the key clinical liaison for programs and services, the Senior Clinical Manager will foster strong partnerships with internal and external clients, provide business insights and develop and implement strategic goals to grow the business. In this role you will be accountable to ensure clinical standards are adhered to, processes and policies are followed, key client performance indicators are achieved, and that patient care is at the forefront of all interactions.

What you will do

• Develop programs and protocols enhancing clinical effectiveness of nursing and clinical staff; provides leadership and direction to ensure clinical objectives are accomplished.

• Responsible for the continuous, effective operations of all clinical staff directly reporting to position.

• Collaborates with the Director(s) of Clinical services to improve quality of care, strengthen the financial performance of the group; and to improve patient, physician and employee satisfaction.

• Continually monitor, evaluate and refine services to maximize cost effectiveness of service delivery model to ensure best practice patient care and program delivery

• Strong collaborator with a proven ability to work cross functionally across SHN teams, within the clinical team and as a key member of the management team

• Monitor Key performance indicators related, but not limited, to: caseloads and special assignments

• Represent Clinical as a subject matter expert in business development opportunities

• Ensure effective use of resources, anticipate and lead change initiatives to strengthen team and processes

• Participate in various projects, committees or task forces to improve SHN services and programs.

• Identifies, develops and implements processes, metrics and ROPs to support and evaluate the delivery of patient services within the clinical areas.

• Assist with the planning, implementation, and coordination of training for new programs, as well as maximize the effectiveness of each team member through further training opportunities as required

• Ensures alignment of staff depending on program needs of SHN

• Strong leadership skills and responsible for motivating, mentoring and coaching clinical team members

• Participates in departmental and organizational meetings

• Drives organizational core values, culture, engagement and team collaboration

• Participates in manufacture quarterly business reviews and operational meetings, providing strategic insights on each program

• Monitors computer system operations and communications to ensure ongoing access to end users

• Prepares detailed time and usage reports for use by management in assessing client service requirements

• Participate and support clinical quality priorities such as audits, quality monitoring, non-conformance and incident management

• Maintain knowledge of all company policies and procedures with high emphasis placed on ethical conduct and strict confidentiality of client information

• Assist with reconciliation, processing and payment of invoices from subcontracted clinical vendors

• Report all Adverse Event (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures

What you will need

• BScN preferred, however, a combination of experience and education will be considered

• Minimum 7 years nursing management experience

• 5 or more years of people management experience

• Demonstrated leadership experience

• Knowledge of Canadian and provincial health systems; knowledge of Specialty Pharmacy services

• Previous Patient Support Program experience an asset

• Current unrestricted professional RN nursing license in the province of work

• Possession of excellent skills in assessment, communication, critical thinking and decision making

• Excellent written and verbal communication skills; proficient in computer use

• Excellent customer service skills

• Ability to demonstrate understanding of SDM Specialty Health Network policies, legal considerations and professional ethics

• Excellent written and spoken communication skills in English (bilingual French/English is an asset)

• Proven customer relationship and/or account management skills with direct client interaction

• Strong organizational, ability to multitask and adapt to a changing, fast paced environment with multiple priorities

• Demonstrated commitment to the principle of quality client-centered service delivery and implementation of CQI processes

• Self-transportation - requires a valid driver’s license and insured automobile is a requirement

• Travel may be required

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

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