Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

Are you a natural leader who thrives in a fast-paced retail environment? Do you take pride in developing your team, solving problems on the spot, and ensuring customers leave with a great experience every time?

We are looking for an experienced and motivated Front Store Supervisor to oversee the day-to-day execution of customer service, cashier operations, and merchandising. You’ll play a vital role in ensuring our store runs smoothly while setting the standard for team performance and customer satisfaction.

Key Responsibilities

Human Resources:

• Ensure cashier and merchandising staff follow all store policies and operating procedures

• Provide hands-on training and coaching for new and existing team members

• Deliver ongoing guidance, direction, and feedback to support staff development and performance

Loss Prevention:

• Maintain strict compliance with all loss prevention protocols

• Manage daily cash office operations and reconcile inventory tracking sheets

• Oversee cashier audits, PC Optimum program compliance, and ensure accurate handling of transactions

Customer Service:

• Ensure all employees present a clean and professional appearance in line with uniform policy

• Assist customers with questions regarding product location, rainchecks, and general inquiries

• Resolve customer concerns promptly and professionally using established guidelines for refunds and exchanges

• Promote the Customer Satisfaction Index (CSI) Survey to gather valuable feedback

Merchandising:

• Ensure all shelves are organized, clean, and merchandised according to store planograms

• Execute product display setups and teardowns as directed by the Assistant Front Store Manager (AFSM) or Front Store Manager (FSM)

• Maintain proper product rotation and attention to detail in merchandising standards

General Operations:

• Uphold housekeeping and overall store appearance standards

• Comply with all Health and Safety requirements and ensure team adherence

• Perform administrative, clerical, or banking duties as required

• Step in to support cashier or floor duties when necessary

• Comply with all store procedures and support the implementation of company policies

Qualifications & Skills

• Strong leadership, planning, and judgment abilities

• Independent thinker with excellent problem-solving skills

• Organized, detail-oriented, and able to manage time efficiently in a busy environment

• Customer-focused with the ability to coach others on delivering outstanding service

Experience & Requirements

• Previous supervisory or retail experience is preferred

• Proficient with computers and POS systems

• Solid understanding of retail operations and product knowledge

• Availability to work flexible hours, including evenings and weekends

If you’re a hands-on leader who sets the tone for your team and takes initiative to drive results, we’d love to meet you.

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Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.

Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.​

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

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