Location:

243 Consumers Road, Toronto, Ontario, M2J 4W8

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Beauty Operations Specialist

Reports To: Vice President, Operations

Location: GTA West & GTA North

Overview

Reporting directly to the Vice President(s), Operations the incumbent oversees the beauty business for a region of Shoppers Drug Mart locations. In collaborating with the store, they will work together to monitor and achieve projected sales. The incumbent will optimize the performance of Beauty components by identifying performance gaps, providing guidance, information and strategic advice to improve results. Primary focus will be on business building which includes eventing, makeup artistry and leveraging all available sales tools.

The incumbent liaises between Store Management team, beauty teams, and vendors to primarily facilitate a customer centric sales culture through coaching and supporting the development of Beauty Managers and their teams.

Secondarily, the incumbent supports execution of national programs and liaises with Central office.

Primary responsibilities

Through store visits and other forms of communication, the incumbent will support sales growth, customer service and overall business building through various tactics. They will:

Sales

• Partner with Store management teams to support the growth of the Beauty business through implementation of corporate programs and standards
• Develop a strong sales culture with beauty managers and teams using tools available and through coaching and follow-up
• Compile and review relevant sales data available to monitor key sales performance
• Liaise with internal business units and external vendors to develop actionable solutions to factors detrimental to profitable growth
• Drive profitability through coaching sales driving techniques and keeping up to date on current trends

Customer Experience

• Identify gaps in current customer experience within beauty department
• Influence Beauty team on creating in store “wow” experiences to elevate the customer experience
• Coach and develop Beauty teams with deeper exposure to the customer experience in order to build empathy, increasing intuition for the customer.

Business Building, Coaching and Development

• Identify opportunity areas within Store’s local community to help drive traffic into Store
• Perform business reviews focused on Sales Development, Customer Experience and Business Building Tactics (i.e. Events, Services, Social Media digital tools)
• Provide coaching, training and guidance to the beauty team to assist on identifying and implementing Business Building Tactics (i.e. makeup artistry, selling skills, eClienteling)
• Provide support of in-store events as well as other promotional initiatives (both national and local) to drive incremental business in the beauty department annually
• Provides guidance and coaching to Associates related to effective sourcing of key talent and for development and succession planning of their store teams

Other

• Plan, prepare and orchestrate new capital involving recruitment of a beauty team, coordination of vendors for store set up, and training for the beauty team to ensure smooth soft and grand opening events and transitions.

Skills, Experience & Education

Skills

This position requires a demonstrated level of initiative and judgment in order to organize and prioritize tasks, workload and projects. Additionally, the ability to drive sales and adapt in an evolving environment is critical to success. Courtesy, tact and diplomacy, and enthusiasm are required in dealing with Associate Owners and their employees in every day working relationships.

• Coaching and makeup artistry skills

• Business acumen - advanced understanding of quality standards relative to beauty, fashion industries and business growth
• Professional mannerisms, tact, diplomacy, enthusiasm and discretion
• Ability to exercise influence and motivate diverse personalities and styles
• Ability to provide feedback improve work processes and teams
• Interpersonal skills to resolve situations with colleagues where there may be some level of conflict, stress or uncertainty
• Provides solutions by using imaginative approaches where constructive thinking and innovation are required.
• Decision making to determine the best use of resources and operational processes.
• Adaptable to set and prioritize work with varying exceptions.
• Communicates with clarity, verbally in one to one, group situations, and over the telephone
• Communicates well in writing by composing clear documents. Editing and/or proof-reading is required
• Computer skills to produce and interpret reports, documents and presentations.
• Knowledge of store systems to facilitate coaching and training as required

Experience

Greater than five years of retail and/or marketing or equivalent experience.

Requirements

• Holds a valid driver’s license.

Education

Post-secondary courses in, or knowledge equivalent to a college diploma in Marketing/Business/Makeup Artistry/Esthetics or equivalent.

Working Conditions

Incumbents are required to exert the following physical effort; however, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Effort

Some time is spent sitting (in an office environment or driving) with the frequent opportunity to stand or move about. The incumbent may be required to occasionally kneel, reach, bend, or stretch and carry light objects consistent with usual office materials such as, paper, files and other office supplies. During store visits the incumbent will be required to stand and walk throughout a store for multiple hours.

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.