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Specialist, Pharmacy Programs

Shoppers Drug Mart

Shoppers Drug Mart

Toronto, ON, Canada · Toronto, ON, Canada
Posted on Jan 4, 2025

Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague.

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Summer 2025 Work Term

Term Length: 4 months

Term Start: May 5, 2025

Term End: August 22, 2025

As of October 15, 2024 Loblaw has adopted the following Hybrid working model (a combination of working between the office and remotely). Colleagues will continue working remotely up to 1 day a week, while spending the other 4 days in the office (to be determined by each business unit).

Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering the best health, beauty and convenience services to Canadians.

Why this role is important? We are hiring a Co-op Students, Pharmacy Services. You will be accountable for supporting the Senior Director, Pharmacy Services with critical workstreams including SOP development, operational reporting, store communications, stakeholder engagement, and program maintenance to support our store network and digital ecosystem with delivery of innovative care programs. In this role, you will build on a strong foundation of existing program assets to make Shoppers Drug Mart and Loblaw Pharmacies the destination for Canadians to receive appropriate services. This role also has responsibility to deliver business KPI’s and continuous process improvement. You will work collaboratively with cross functional teams to assess priorities, clarify risks and issues, develop internal stakeholder presentations, and support the day-to-day implementation of the programs in Shoppers Drug Mart and Loblaw Pharmacies across Canada.

The role will report to the Senior Director, Pharmacy Services and will be supported by cross-functional groups to ensure delivery of the approved strategy, programs and financial plan. Collaborating closely with your peers on joint roadmaps and store needs, this role will be instrumental in delivering an exceptional Patient and Pharmacist experience.

What You'll Do:

  • Support the Pharmacy Services team on resource development and launch of new service scope
  • Support the Pharmacy Services team on planning, launching, communicating, analyzing key Pharmacy campaigns, programs, and initiatives. This will involve cross-functional collaboration with marketing, brand partnerships, digital, finance, pharmacy operations, and others.
  • Coordinate, draft, and publish Store Communications related to the Pharmacy Services portfolio for all provinces excluding Quebe
  • Support the store level enablement of services related to the Pharmacy Services portfolio
  • Review, update, and maintain all store-level resources on our central repository for the Pharmacy Services portfolio
  • Monitor and report on store-level performance and compliance on various initiatives
  • Manage province-specific store lists of participation in various programs
  • Use superior PowerPoint, Excel, and written communication skills to create communications and presentations to support the Pharmacy Services team communications with senior leadership, cross-functional team members, operators, and potential internal and external partners
  • Input into the conditions for success, strategy and programs that will position Shoppers Drug Mart and Loblaw Pharmacies as the leaders in healthcare.
  • Support the monthly business reporting and financial updates for your portfolio to key stakeholders and the Executive team, including program and patient KPIs
  • Implement process and data optimization as it relates to services in your portfolio

What You'll Need:

  • This position requires an advanced level of initiative and judgment to organize and prioritize tasks, workload and projects.
  • Completing a university degree in Pharmacy (preferred), Business or Healthcare; Doctor of Pharmacy, MBA or work towards an equivalent Masters degree is an asset
  • Prior work experience in Pharmacy, Healthcare and/or Consulting preferred
  • Ability to build collaborative relationships at all levels of the organization to move projects forward; actively engaging internal and external stakeholders
  • Analytical skills, with the ability to translate data insights into workable solutions. Consistently exercises sound judgement, ability to assimilate information from many different sources and come up with sound strategic options.
  • Excellent written and verbal communication skills
  • Comfortable working with ambiguity, ability to multi-task, and work in a fast paced environment
  • Project management skills and ability to work with various teams, often in a project lead role and across multiple provinces, detail-oriented with strong planning skills.
  • Proficient in the use of Power Point, Excel, Word; experience with product management tools (Confluence, Jira etc.) is an asset

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type: Full time (Co-op Student)

Type of Role: Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Why work at Shoppers Drug Mart?
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a competitive pay program and online learning through Academy.
Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type:

Full time

Type of Role:

Temporary (Fixed Term)



Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.