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Senior Specialist, Specialty Retail Projects

Shoppers Drug Mart

Shoppers Drug Mart

Mississauga, ON, Canada
Posted on Saturday, July 6, 2024

Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague.


1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Senior Specialist, Specialty Retail Projects

  • 1685 Tech Ave, Mississauga, Ontario, L4W 0A7

Specialty Health Network (SHN) by Shoppers supports our retail stores to provide the best patient care to patients who require specialty drugs. We provide patient support programs (PSPs) for specialty drug therapies, providing physicians with resources to manage their patients, facilitating reimbursement, and enhancing patient compliance. We deliver superior customer service to patients, healthcare providers and pharmaceutical manufacturers to improve healthcare outcomes for all stakeholders.

We are hiring a Senior Specialist, Specialty Retail Projects

Reporting to the Senior Manager, Specialty Retail Projects, you will be responsible for leading specialty projects and initiatives that drive the operational success of PSPs at retail pharmacies. Additionally, you will collaborate with other teams in the organization to provide support on retail-oriented patient support program launches.

What You'll Do:

  • Lead specialty projects and support the development of pharmacy workflow and metrics for retail-focused PSPs.
  • Works cross-functionally with various departments within the enterprise to develop new processes and tools for servicing specialty patients in the retail network
  • Provide support for Patient Support Program launches
  • Execute Specialty communications to the retail network, including management of SHN reference documents
  • Be the subject matter expert for SHN programs

What You'll Need:

  • Minimum of two years of combined experience in pharmacy, pharma or healthcare
  • Excellent knowledge of retail pharmacy processes and pharmacy management software is considered a strong asset
  • Tech-forward thinking and exceptional problem-solving skills
  • Strong professional presence and presentation skills, including facilitation of meetings where excellent verbal, presentation and written communication skills is a must
  • Flexible and adaptable to changes of responsibility reflective of the business needs
  • Ability to work collaboratively in cross-functional team environment
  • Basic knowledge of specialty reimbursement landscape is an asset
  • Proficient in Microsoft Office applications

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type:

Full time

Type of Role:


Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.