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Director, Pharmacy Projects & Planning

Shoppers Drug Mart

Shoppers Drug Mart

Toronto, ON, Canada · Toronto, ON, Canada
Posted on Saturday, July 6, 2024

Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague.


243 Consumers Road, Toronto, Ontario, M2J 4W8

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Reporting to the Senior Director, Strategy & Planning, National Operations & Pharmacy Transformation, the Director will support the business executives on the Pharmacy Operations & Transformation team. This role provides direction and guidance to drive efficiencies and operational effectiveness for the businesses. The incumbent will act as a thought leader, synthesizer, and champion for the business, playing a pivotal role in the coordination of MYP/CYP, strategic projects, and the team’s overall business strategy.

Key Responsibilities

  • Team Leadership & Collaboration: Serve as the glue that holds the team together, efficiently, thoughtfully, and with structure. Lead the interactions across the team and with supporting functions (HR, IT, Finance).
  • Process Improvement: Proactively identify and implement standard processes and solutions, ensuring consistency in overarching processes and systems.
  • Communication & Compliance: Provide key inputs for internal and external communications. Ensure awareness and training across all units to support compliance.
  • Project Management: Lead strategic project planning, achievement tracking, risk management, partner management, facilitation of workshops, design and implementation of new processes, project training, change management, and handover activities.
  • Strategic Insight & Operational Support: Play a critical role in due diligence work, organizational effectiveness, and improvements by providing business insights and environmental updates. Engage with key business collaborators to gain input and consensus on critical initiatives and implement plans.
  • Analysis & Reporting: Conduct scenario analysis, opportunity prioritization, and roadmap execution. Coordinate and prepare senior-level presentations and reports for various committees and boards.
  • Continuous Improvement: Provide and implement continuous improvement programs to achieve operational efficiencies and annual cost savings. Monitor, develop, and implement operational standards to adapt to changing market conditions.
  • Event Coordination: Lead execution of important team meetings and offsites, ensuring prompt follow-ups on action items. Track value realization and synergy opportunities across business units and with SDM/Loblaw Companies Limited.
Skills, Experience, and Education:

Professional Expertise:

  • Broad knowledge of pharmacy operations and environment.
  • Proven track record of commitment and producing outstanding results.
  • Experience leading projects in a highly matrixed organization.
  • Knowledge of business process improvement techniques and process documentation.
  • Ability to summarize complex data into key insights and define opportunities.
Leadership & Collaboration:
  • Excellent leadership and teamwork skills.
  • Ability to present ideas in business-friendly language.
  • Exceptional organizational skills, flexible and capable of managing multiple demands and collaborators.
  • Strong partnership development through cross-functional collaboration in a fast-paced growth environment.
Technical Skills:
  • Understanding of effective market strategies, marketing tools, and research methods.
  • Proficiency in project management tools and software.
  • Expert use of MS Office Suite (Word, Excel, Access, PowerPoint, Visio, etc.).
Communication Skills:
  • Excellent written and oral communication, interpersonal, and presentation skills.
  • Demonstrated experience presenting and working with C-Level Executives.
Role Requirements:
  • 5+ years in a senior strategic business or marketing role and/or operational leadership in pharmaceutical and/or pharmacy.
  • Post-secondary undergraduate degree in finance, economics, commerce, or a related field; graduate education preferred.
  • Lean/Six Sigma or equivalent process improvement certification is an asset.
  • Capable of facilitating design sessions, conflict resolutions, brainstorming, etc.
  • Solid expertise in developing and rolling out transformation programs.
  • Strong collaborator management experience with the ability to lead cross-functional teams.
  • Demonstrated leadership experience in consulting, implementation, or development projects.
  • Knowledge of Loblaw systems, data sources, and metrics.
  • Comfortable transitioning from 'big picture' critical thinking to detailed execution seamlessly.
  • Independent decision-making with the ability to think critically and influence change.

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type:

Full time

Type of Role:


Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.