Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague.

Location:

1500 Woodbine Ave, Toronto, Ontario, M4C 4G9

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

SUMMARY:

To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the dispensary.

DUTIES & RESPONSIBILITIES:

• Pharmacy and Customer Service

• Acknowledge all customers approaching the Pharmacy

• Practice within federal/provincial, regulatory/legal requirements

• Ensure all privacy requirements are met, including customer confidentiality and consent management

• Provide counselling on prescriptions, over the counter/behind the counter products

• Practice to full extent of expanded scope with Professional Services, within your capability

• Be clearly identifiable to the public

• Ensure accuracy and appropriateness of all prescriptions dispensed

• Communicate with other health care professionals within the circle of care to provide customer care

• Maintain all records required in accordance with legislation, standards of practice, and policy

Workflow and Inventory Management:

• Control access to the dispensary with respect to inventory and patient confidentiality

• Review and maintain Workflow Queues on a daily basis

• Regular review of ‘will call’ bins, in accordance with established Standard Operating Procedures

• Review of stock to identify expired inventory

• Oversight of current stock levels and medication orders from wholesaler

• Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies

Operations:

• Ensure entry/pickup workstations, counselling/waiting areas, and work islands reflect an appropriate image of the Pharmacy

• Involvement with financial reports as appropriate

• Read and action store communications on in-store web

• File incident reports when any customer or staff medication or privacy incidents occur

Experience, Skills & Qualifications:

• Independent thinking and decision making - makes decisions when dealing with issues or problems

• Plan, coordinate and delegate assignments and provide coaching to Pharmacy colleagues

• Proven ability to drive and build the business, lead by example and support enterprise programs

• Commitment to providing exceptional customer service

• Superior customer relations skills and a strong sense of professionalism

• Strong problem-solving skills including experience formulating and executing action plans

• Strong personal computing skills and knowledge of Pharmacy systems a definite asset

• Ensure all Health & Safety procedures are followed to provide a healthy and safe work environment

• Complete mandatory training and voluntary continuing education workshops, as needed

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Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.