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Front Store Supervisor

Shoppers Drug Mart

Shoppers Drug Mart

People & HR, Operations
Dundas, Hamilton, ON, Canada
Posted on Monday, November 20, 2023

Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague.


101 Osler Drive, Unit 102, Dundas, Ontario, L9H 4H4

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?


Managing the customer service functions, including cash, cashiers and merchandising.



  • Ensures cashier/merchandising staff comply with all store policies and operating procedures

  • Trains cashiers/merchandisers in job functions

  • Provides on-going guidance and instruction


  • Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures


  • Ensures store employees present proper image to the public in accordance with Uniform Policy

  • Answers inquiries regarding location of product, rainchecks, etc.

  • Resolves customer issues according to established guidelines (refunds, exchanges, etc.)

  • Promotes the CSI Survey


  • Ensures shelves are clean and organized with proper rotation

  • Ensures product displays are set up and taken down as directed by the AFSM/FSM


  • Ensures standards of housekeeping and store image are maintained

  • Complies with all Health and Safety requirements

  • May be asked to perform clerical and banking duties

  • Complies with all store policies and procedures

  • Complies with loss prevention policies and procedures and ensures they are executed in the store

  • Perform other duties as required including Cashier duties when necessary


  • Planning, Judgement and Decision Making

  • Independent thinking as it relates to organizing store

  • Problem solving is essential to ensure customer satisfaction


  • Computer literate

  • Organized

  • Efficient time management skills

  • Knowledge of products and supplies



Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type:

Part time

Type of Role:


Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.