Staff Program Planner
Shift4 Payments
Overview
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
Summary
The Program Planner plays a critical role in supporting Shift4’s Project Management Office (PMO) by assisting with planning, scheduling, reporting, and portfolio-level analysis. This role ensures programs and projects are delivered on time, within scope, and with complete transparency to leadership. The Program Planner partners with cross-functional teams and leadership to drive alignment, manage risk, and maintain operational discipline across initiatives.
Responsibilities
- Program Planning & Scheduling
- Develop and maintain accurate schedules using Smartsheet, Monday.com, and other PMO tools.
- Monitor progress, analyze impacts to milestones, and generate critical path analyses.
- Support project Go-Live readiness and Day 1 activities.
- Develop and maintain accurate schedules using Smartsheet, Monday.com, and other PMO tools.
- Documentation & Reporting
- Create and maintain trackers, meeting minutes, change controls, closure reports, and other artifacts.
- Deliver accurate and timely reports to leadership, escalating risks/issues when appropriate.
- Maintain comprehensive documentation that supports decision-making and compliance.
- Create and maintain trackers, meeting minutes, change controls, closure reports, and other artifacts.
- Risk & Issue Management
- Monitor scope, schedule, and budget for variances.
- Proactively identify risks and issues, escalating with sound judgment.
- Support root cause analysis and corrective action tracking.
- Monitor scope, schedule, and budget for variances.
- Cross-Functional Collaboration
- Coordinate across departments to align deliverables and dependencies.
- Ensure interdependencies are managed to maintain program cohesion.
- Foster strong stakeholder engagement and clear communication.
- Coordinate across departments to align deliverables and dependencies.
- Financial & Performance Tracking
- Support financial reporting and portfolio-level analysis.
- Track program performance metrics and progress against objectives.
- Provide tools and dashboards (spreadsheets, diagrams, process maps) to improve visibility.
- Support financial reporting and portfolio-level analysis.
Qualifications
Required:
- 2+ years of project planning, consulting, or business intelligence experience.
- Strong organizational skills with exceptional attention to detail.
- Experience with project scheduling tools such as Smartsheet or Monday.com.
- Strong written and verbal communication skills, with ability to engage both technical and non-technical stakeholders.
- Ability to multitask, problem-solve independently, and adapt in a fast-paced environment.
- Demonstrated initiative and sound judgment in managing risks and escalations.
Preferred:
- Experience in Financial Technology (FinTech) and/or Payments.
- Familiarity with Agile or other project management methodologies.
- Prior experience supporting corporate programs or cross-functional projects.
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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.