Come join the Shift4 Knowledge Management team as a Technical Writer II. As part of the Shift4 Transformation division, our Knowledge Management team creates content to enable learning and world-class performance for our employees, sales partners and product end users. We are looking for a writer that is passionate about contributing to a learning culture through awesome user experiences.

Responsibilities:

• Review, design, write and edit technical and process documentation following Shift4’s guidelines.
• Engage and collaborate with user feedback to address content gaps, respond directly to feedback, and promote continuous improvement of documentation experience.
• Establish strong relationships with business stakeholders by delivering on project specifications and deadlines.
• Work cross-functionally with departments and support teams to create meaningful documentation that is clear, actionable and engaging for the intended audience.
• Meet document project milestones on time and advocate for documentation best practices.
• Standout idea generator and problem solver. Desire to bring proactive innovation and creative thinking to projects to meet new goals and outcomes.
• Ability to work in a fast paced environment.
• Must be able to work effectively in both ‘one-on-one’ and team environments.

Qualifications:

• 3+ years writing experience with hands-on experience creating documentation.
• Detail-oriented, organized, and able to deliver high quality documentation.
• Excellent writing, editing, and communication skills.
• Ability to multi-task with multiple deadlines and/or milestone requirements.
• Strong research and information gathering skills.
• Experience using Salesforce Service Cloud or Zendesk preferred.
• Understanding of Point of Sale and Payments industry is a plus.
• Experience with Knowledge Centered Service is a plus
• Candidates will be required to submit samples of their writing as part of the interview process.