Position Overview

As the Director of Engagement Management, you will be pivotal in driving growth and expanding our market presence by leveraging Independent Software Partnerships (ISVs) and converting or upgrading existing Gateway-Only merchants. You will lead a dynamic sales team across multiple verticals, guiding them to develop and execute strategic initiatives that fuel processing volume growth. By fostering strong relationships with ISVs, you'll strengthen partnerships and enhance referral pipelines. Your leadership will be key in achieving our ambitious sales targets and ensuring the ongoing success of our end-to-end processing solutions.

Key Responsibilities

• Strategic Leadership: Collaborate with Commercial Vertical Leaders and the Leadership team to design and implement comprehensive sales strategies aimed at increasing processing volume and achieving growth targets across all relevant vertical segments.
• Team Management: Lead, mentor, and manage a team of up to 20 Engagement Managers and 3 Engagement Management Leads, ensuring high performance, motivation, and continuous professional development.
• Market Expansion: Partner with the Shift4 Partners team to identify and support the pursuit of new ISV partnership opportunities, thereby expanding Shift4's presence in key industries such as hospitality, retail, food & beverage, and eCommerce.
• Sales Operations: Oversee sales operations, including CRM management (Salesforce), tracking of sales campaigns and initiatives, and performance analysis at both individual and team levels, to ensure efficient and effective sales processes.
• Collaboration: Work closely with leaders and team members across all Shift4 departments on various projects, initiatives, and escalations, ensuring alignment and effective communication.
• Reporting: Provide regular and ad hoc reports to Commercial Vertical Leaders and Leadership, detailing individual and team sales performance, market and ISV trends, and progress on strategic initiatives.

Qualifications

• Experience: Minimum of 10 years of sales experience, with at least 5 years in a leadership role, preferably in the payment processing or technology industry.
• Proven Track Record: Demonstrated success in driving sales growth and achieving revenue targets in a fast-paced, competitive environment.
• Leadership Skills: Strong leadership and team management abilities, with a focus on coaching, mentoring, and developing high-performing sales teams.
• Industry Knowledge: In-depth understanding of payment processing, fintech, Independent Software Vendor (ISV) relationships or related industries.
• Analytical Skills: Excellent analytical and problem-solving skills, with the ability to leverage data to inform decision-making and optimize sales strategies.
• Communication: Exceptional communication and interpersonal skills, with the ability to influence and build relationships at all levels of the Commercial organization.

Why Join Us?

• Innovative Environment: Be part of a company at the forefront of payment technology, where innovation and creativity are encouraged.
• Career Growth: Opportunity to lead a dynamic sales team and contribute to the growth of a rapidly expanding company.
• Impactful Work: Play a key role in shaping the future of commerce by driving sales success of Shift4 End-to End Solution.