Company Description

W.H. Scrivens & Sons Limited is one of Ottawa’s longest-standing independent brokerages, proudly serving clients for over 95 years. As we continue to grow, we’re looking to add a talented and experienced Commercial Account Manager to our team. If you’re passionate about delivering outstanding service and thrive in a collaborative, client-focused environment, we want to hear from you.

Role Description

This is a full-time hybrid role as a Commercial Lines Account Manager based in Ottawa, ON, with flexibility for some work-from-home arrangements. The role involves managing commercial insurance accounts, developing and maintaining relationships with clients, and providing guidance on coverage options. Day-to-day responsibilities include assessing and addressing customer needs, coordinating insurance policies, delivering high-quality customer service, and collaborating with internal teams to meet client expectations.

Key Responsibilities:

• Deliver proactive, expert service and support to a portfolio of established commercial clients
• Review policy renewals thoroughly, ensuring appropriate coverage and identifying potential gaps
• Provide professional guidance on risk management and coverage enhancements
• Manage the placement and marketing of new and renewal business
• Support clients through the claims process, including reporting and follow-ups with adjusters
• Identify cross-sell opportunities to broaden coverage and enhance protection
• Foster strong, professional relationships with underwriters and insurance Partners
• Keep accurate records and ensure compliance within our Broker Management System

Educational and Experience Requirements:

• Active RIBO license
• Minimum 3 years of commercial insurance experience
• Designations such as CAIB, CRM, or CIP are considered strong assets
• Excellent written and verbal communication skills
• High attention to detail and confidence managing complex accounts
• Ability to manage multiple priorities and deadlines in a fast-paced setting
• Strong negotiation and market placement skills
• Proficiency with Microsoft Office Suite

Why Join Us:

• Competitive salary and performance-based bonuses
• Comprehensive medical and dental benefits
• Group RRSP with employer contributions
• Educational support for designations and courses
• Employee assistance program
• Opportunities for long-term career growth and development

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care
• Wellness program