About Us:

W.H. Scrivens & Sons Limited is one of Ottawa’s longest-standing independent brokerages, proudly serving clients for over 95 years. As we continue to grow, we’re looking to add a talented and experienced Commercial Account Manager to our team. If you’re passionate about delivering outstanding service and thrive in a collaborative, client-focused environment, we want to hear from you.

The Opportunity:

We’re seeking a client-centric and detail-oriented Commercial Account Manager to support an established and diverse book of commercial business. You’ll work closely with our Senior Account Executives and clients, many of whom are long-term, multi-line partners. Your ability to build relationships, stay organized, and confidently advise clients on their coverage needs will be key to your success in this role.

Key Responsibilities:

· Deliver proactive, expert service and support to a portfolio of established commercial clients

· Review policy renewals thoroughly, ensuring appropriate coverage and identifying potential gaps

· Provide professional guidance on risk management and coverage enhancements

· Manage the placement and marketing of new and renewal business

· Support clients through the claims process, including reporting and follow-ups with adjusters

· Identify cross-sell opportunities to broaden coverage and enhance protection

· Foster strong, professional relationships with underwriters and insurance partners

· Keep accurate records and ensure compliance within our Broker Management System

What You Bring:

· Active RIBO license

· Minimum 5 years of commercial insurance experience

· Experience with Applied EPIC is preferred; familiarity with Policy Works is considered an asset.

· Designations such as CAIB, CRM, or CIP are considered strong assets

· Excellent written and verbal communication skills

· High attention to detail and confidence managing complex accounts

· Ability to manage multiple priorities and deadlines in a fast-paced setting

· Strong negotiation and market placement skills

· Proficiency with Microsoft Office Suite

Why Join Us:

· Competitive salary and performance-based bonuses

· Comprehensive medical and dental benefits

· Group RRSP with employer contributions

· Educational support for designations and courses

· Employee assistance program

· Opportunities for long-term career growth and development

Learn more about us at www.scrivens.ca